Associate/Sr. Associate/Manager - Lilly USA, Global Customer Office and Cardiometabolic Health Internal Communications US, Indianapolis IN

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

$57,750 - $129,800

Position Summary

We seek a communications teammate to play a pivotal role in enhancing internal communications strategies, primarily through digital communication. The Associate/Sr. Associate/Manager, Lilly USA, Global Customer Office (GCO) and Cardiometabolic Health (CMH) Internal Communications will implement a consumer-grade internal communications strategy to modernize and drive digital communications across the team and enterprise. 

The ideal candidate will be a skilled digital communicator with experience navigating complex organizational structures, collaborating effectively with diverse teams, and driving impactful communication initiatives. By leveraging technology and innovative content strategies, the Associate will contribute to the continuous improvement of the digital communications ecosystem, ultimately enhancing the understanding and support of Lillys purpose to unite caring with discovery to create medicines that make life better for people around the world.

Responsibilities

• Collaborate with the Lilly USA, GCO and CMH teams to drive a digital communications strategy that enables employee engagement and performance (e.g., intranet articles, internal social posts, digital TVs and emails)

• Support the strategy, implementation and ongoing execution of new technology and AI across the Lilly USA, GCO and CMH digital communications ecosystem 

• Support the implementation and ongoing execution of new content supply chain methodology across Lilly USA, GCO and CMH team 

• Support measurement platform across Lilly USA, GCO and CMH and gather insights to improve the impact of digital communications 

• Partner with the Consumer Experience Hub team, GCO, Lilly USA, and CMH communications team to drive a consumer-obsession change management communications program 

• Partner across the team to deliver communication events that are streamlined, creative, timely and forward-looking for Lilly USA, GCO and CMH teams 

• Partner with and provide direction to external agencies and vendors as needed. 

Basic Qualifications

• Bachelor’s Degree in Communications, Public Relations, Digital Marketing or a related field

• 2+ years of diverse communications experience within corporate or public relations agency environments

• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role 

Additional Skills/Preferences 

• Pharmaceutical or health care experience and expertise

• AI application experience 

• Content management system experience 

• Digital communication experience 

• Demonstrated ability to influence peers and leaders.

• Meticulous attention to detail, with the ability to grasp and focus on the big picture.

• Experience with social platforms

• Superb communication skills – including verbal, written, digital and presentation skills – that can help inform and persuade a wide range of audiences

• Experience collaborating with cross-functional teams across a matrix organization.

• Effective project management skills, including the ability to prioritize, multi-task, organize and make appropriate trade-off decisions.

• Strong critical thinking and problem-solving skills with quick learning agility.

• Ability to be a flexible teammate, act quickly and meet deadlines with the highest ethical and business standards.

• Consistent record of innovation, creativity, and knowledge about new communications trends.

• Ability to lead through issues and remain calm under pressure.

• Ability to drive process development and improvement and communicate best practices and measurement.

Additional Information: 

• Occasional travel (domestic) is expected

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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