Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isnt just desirable; its industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.

Entrata Software is seeking a skilled and motivated Insurance Account Manager to join our dynamic team in Lehi, Utah. As an Insurance Account Manager, you will play a crucial role in maintaining and nurturing client relationships, ensuring effective insurance coverage, and providing exceptional service. Your expertise in insurance policies, particularly in the commercial insurance sector, attention to detail, and excellent communication skills will contribute to the success of our clients and our organization.

*May consider Fully Remote role depending on experience*

Responsibilities will include:

Develop and maintain strong relationships with policyholders and carriers to ensure excellent service and effective management of accounts.
Serve as the primary point of contact for assigned accounts, addressing client needs and resolving issues promptly.
Proactively review client accounts to identify opportunities for policy updates, cross-sales, and coverage enhancements.
Assist clients with claims inquiries, policy changes, and billing concerns, ensuring efficient and accurate handling.
Collaborate with the sales org and underwriters to support new business opportunities and account retention efforts.
Stay informed about company insurance products and industry trends to provide expert guidance to clients.
Obtain and maintain Property & Casualty insurance licenses, completing continuing education requirements as needed.
Ensure compliance with state and federal regulations in all account management activities.
Maintain accurate and up-to-date records of customer interactions, policies, and account activities in CRM systems.
Participate in team meetings and training sessions to enhance knowledge of products, services, and best practices.
Actively contribute to process improvements to enhance efficiency and customer satisfaction.
Foster a positive, professional image of the company in all interactions with clients and stakeholders.

Minimum Qualifications:

5+ years of proven experience in insurance account management or related roles.
Bachelors degree in Business, Finance, or a related field.
Proven experience in commercial insurance account management or related roles.
Strong understanding of insurance policies and regulations, to include commercial and personal lines.
Exceptional interpersonal and communication skills.
Ability to analyze client needs and tailor insurance solutions accordingly, particularly in a commercial context.
Detail-oriented with excellent organizational skills.

Preferred Qualifications:

Master’s degree or Professional certifications in insurance account management, CIC, ARM, CPCU or other insurance certificaitons
Prior experience working with property management or real estate clients.
Familiarity with Entrata software products and services.
Proven track record of exceeding sales or retention targets.
Advanced knowledge of insurance industry trends and developments.
Join us at Entrata Software and be part of a collaborative environment where your skills in commercial insurance account management will make a significant impact. Apply your expertise to enhance client satisfaction and drive our continued success.

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Nevada, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, Illinois, and Tennessee for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law

But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?