Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isnt just desirable; its industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.

The Manager of Product Education Content is key to the success of Entrata’s Education department and reports directly to the Director of Product Education. This position is primarily responsible for leading a team of technical writers. The Manager of Product Education Content is responsible for building out Entrata’s technical documentation strategy that educates users on our product offering as well. A successful candidate is knowledgeable in adult learning methodologies for on-demand learning, is highly motivated, innovative and isn’t afraid of challenging the status quo with new ideas.

Responsibilities:

Oversee the creation and maintenance of high-quality technical documentation, including product overviews, specialized product documentation, and other training materials.
Lead and mentor a team of talented technical writers, fostering a culture of collaboration, growth, and excellence
Highly detail-oriented with an ability to review and edit content as a final owner
Interact with cross-functional teams, such as product management, Professional Services, and support, to gather information and ensure documentation accuracy and completeness.
Define and manage goals and KPIs to measure the success and to drive transparency into business outcomes and progress related to the Knowledge Management strategy
Report on results of team efforts and make recommendations across department
Strong project management and leadership skills with ability to effectively plan, prioritize, execute, follow-up in a timely manner, anticipate problems and roadblocks, and meet target dates
Self-starter with strong work ethic and a positive, solution-oriented attitude able to thrive in a fast-paced environment and effectively shift gears to meet changing business requirements
Strong interpersonal skills with ability to create cross-departmental relationships, lead projects with diverse teams, and influence decision making with senior-level audiences
Aggregates, standardizes, and manages product documentation content
Ability to make decisions that positively impact multiple teams or business functions.
Stay abreast of industry best practices and emerging trends in technical writing.

Minimum Qualifications

Bachelors degree in Technical Communication, English, or a related field.
5+ years of experience in technical writing, with at least 2 years of experience managing a team of writers.
Proven ability to lead, motivate, and mentor a team.
Excellent written and verbal communication skills, with a keen eye for detail.
High EQ and ability to connect with others easily
Strong understanding of technical writing principles and best practices.
Comfortable with a variety of tools, such as Microsoft Office, Google Suite, HTML, CSS, InDesign, LMS, Zendesk to create, maintain and host content.

Preferred Qualifications

Masters Degree in Technical Communication, English, or a related field.
5-6+ years of experience in technical writing
Familiarity with SaaS and agile development
Experience in the multi-family industry

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Nevada, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, Illinois, and Tennessee for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law

But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?