EverHealth – Director of Engineering, Practice & Patient Engagement (Remote, US)

Job Description:
EverHealth, a division of EverCommerce, is seeking a Director of Engineering to lead our Practice and Patient Engagement engineering teams focused on our primary EHR and Portal product. In this role, you will lead multiple software engineering teams, fostering a culture of innovation, collaboration, and continuous improvement while overseeing the design, development, and delivery of high-quality healthcare technology products and services.

You:
You are passionate about building and delivering scalable enterprise-class cloud-based software solutions and have a proven track record for turning ideas into sustainable solutions. You have worked in Healthcare IT and understand the wants and needs of a physicians clinical solution. You want to interact with stakeholders and partners in all areas of our organization to develop solutions to solve customer business challenges. You have experience working closely with Product and business leaders to define technical strategies and roadmaps. You have proven technical leadership skills to drive on-time delivery, develop and maximize the talent of your teams, and foster a culture of growth and innovation. 

Us:
EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. 

The EverHealth vertical of EverCommerce provides products and services to healthcare professionals nationwide and includes a range of market-leading products like CollaborateMD, eProvider Solutions, Updox, AlertMD, MD Tech, AllMeds, iSalus Healthcare, and DrChrono. 

Where:
The EverCommerce team is distributed globally, with multiple office locations across the U.S. and Canada. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States; if youre near one of our offices and want to work in the office, we can set that up, or this role can be 100% remote. You must be eligible to work in the United States to qualify for this role. This role may require periodic travel. 

Responsibilities: 

• Define and implement technical strategies and roadmaps in alignment with the companys objectives.

• Lead and manage multiple software engineering teams, fostering a culture of innovation, collaboration, inclusion, and continuous improvement.

• Oversee the design, development, and delivery of high-quality healthcare technology solutions.

• Collaborate with product management, design, and other stakeholders to ensure successful product releases.

• Ensure adherence to best practices in coding, testing, and deployment, and maintain high standards of software quality.

• Mentor and develop team members, including hiring, training, and performance evaluation.

• Stay abreast of emerging technologies and industry trends to incorporate into the organizations practices.

• Facilitate communication and collaboration within the engineering team and across departments to achieve business goals.

• Drive the resolution of technical challenges and lead efforts to improve engineering processes.

• Establish and track key performance indicators (KPIs) for your engineering teams.

• Lead with resilience and adaptability, navigating uncertainty and ambiguity to drive success.

• Ensure compliance with regulatory standards and address security concerns throughout the software development lifecycle.

• Partner with Customer Success and Support groups to collect and analyze customer feedback to inform product improvements.

Required Experience:
The ideal candidate will have a background in Healthcare technology, experience working on EMR/EHR systems with a growth-stage company, and personal characteristics that complement the team. 

• Experience in the Healthcare IT space is a must for this role

  • 5+ years of experience managing healthcare technology-focused engineering teams

  • Experience designing and building platform-level “enabling” services

  • Experience with EMR/EHR data models and other industry specifications including:

    •  HL7, FHIR, ICD-10, SNOMED CT, CPT Codes, EDI

  • Experience understanding HIPAA compliance and information/security requirements

• 10+ years in software development at increasing levels of scope and leadership

• 6+ years of experience with full-stack healthcare application development using technologies and languages such as Python, Java, C#, Go, Rust, and JavaScript, etc; solid understanding of technologies such as REST, HTTP, JSON, APIs, RDBS, and SQL; iOS or Android hybrid application development experience using React, Ionic, or similar 

• Deep fluency in software development methodologies and ability to coach/educate others in these methodologies 

• Experience working with geographically distributed teams

• Proven track record of working successfully with a professionalized product delivery operation 

• A self-starter with a “get it done” attitude, capable of driving projects to completion 

• Impeccable integrity and ethical standards 

• High energy, participatory style; strong interpersonal skills and the ability to mentor and motivate team members 

• Must be comfortable in dynamic work situations within a high-growth portfolio environment 

• Strong initiative, keen attention to detail, and complex problem-solving abilities 

• BS in Computer Science, or equivalent experience required; MS or PhD preferred

Benefits & Perks: 

• Flexibility to work where/how you want – in-office, remote, or hybrid 

• Continued investment in your professional development

• Robust health and wellness benefits 

• 401k with up to a 4% company match 

• Monthly wellness stipend 

• Flexible and generous paid time off (FTO) 

• Employee Stock Purchase Program 

• Student Loan Repayment Program 

Compensation: The target base compensation for this position is $170,000 to $190,000 USD plus bonus incentives in most locations. Final offer amounts will be determined by a variety of factors, including candidate expertise and location, and may vary from this range.