Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Job description

The Data Management Documentation Analyst II (CIS Data Development) is responsible for the design and development, update, and facilitation of technical and non-technical documentation for the Experian Data Development team. You will partner with other leaders in CIS and Experian, such as Operations Managers, Data Analysts, Quality Assurance Managers, Product Managers, Development Managers and Sales Leaders, under the oversight of the Regulatory, Governance and Documentation Manager to assess documentation needs, establish documentation goals, and develop appropriate documentation for existing, new and enhanced operational responsibilities. The Documentation Analyst II will then deliver the documentation as planned.

You must enjoy engagement with others on the team, provide input towards alternative and better ways to do things, with an ability to work as single contributor and collaboratively. You have an ability to be creative while being attentive to details and follow processes through to task completion.

Essential Responsibilities :

Develop internal processes and documentation used to support development projects and the transition to production process.
Develop, creates and implements processes and procedures, and accompanying documentation.
Plan, writes and edits documentation, online help screens, policies and procedures, and other standard department communications.
Interpret system requirements documents and translate the information into end-user documentation.
Work with Education personnel, Systems Development personnel and other subject-matter experts to create documentation and reference materials.
Analyze assesses, and document the impact of system changes and enhancements.
Review current documentation format and propose modifications regarding organization and presentation.
Perform analysis of documented processes and procedures and make modifications.

Qualifications

Qualifications

Data Knowledge: Strong data knowledge.
Communication Skills: with the ability to interact effectively with people at all levels.
Flexibility: Willingness to work flexible hours if required.
Customer Service Experience: Data processing experience in a customer service environment.

Additional Information

This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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