Company Description

Experian is the worlds leading global information services company. During lifes big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the worlds leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the Worlds Most Innovative Companies and ranked on Fortunes Best Companies to work for.

Job Description

The primary purpose of the role, as a member of the Experian Network Operations team, is to provide operational network engineering support and decrease MTTR. You will work closely with the security, build, and operational teams to maintain a resilient and secure network infrastructure to adhere to stringent Regulatory, Governmental, and Industry security control requirements. In this role, you will be approaching every day with a collaborative and team focused mentality. All while working within ITIL methodology to deliver high quality incident management, problem resolution and implementation of changes to maintain every aspect of Experians global network infrastructure.

A strong technical network background is essential. The team, work with a variety of manufacturers including Fortinet, Cisco, F5, Citrix and Checkpoint and relevant qualifications would be advantageous. Must have a good understanding of IP, VPN, SD-WAN, LAN/WAN, Switching, Routers, load balancers & Firewalls.

Summary of Primary Responsibilities

Provide direct front line incident support and management, working with internal and external customers as well as vendors when needed
Monitor the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, & etc.) and on premises environment. Includes Checkpoint and Cisco FWs, Cisco and Arista switches/routers, F5 and Citrix Load Balancers, McAfee and Checkpoint IPS appliances, Incapsula WAFs and more
Document process and issues with tools like Confluence, Service Now and Visio/Lucid Charts
Work with leadership and other cross functional teams to establish processes will reduce MTTI/MTTD/MTTR
Create technical-level communications and relationship building to gain credibility/trust of internal and external customers
Maintain technical knowledge of Network and Cloud technologies
Certificate Lifecycle Management with network load-balancers, security IPS/WAF/Proxy

Schedules available:

Tuesday through Saturday.
11:00 AM – 8:00 PM Central time - Subject to time zone changes.

Qualifications

4+ years of validated experience in managing network technologies in a large globally diverse environment.
Experience with network monitoring and diagnostic tools such as NNMi, Thousand Eyes, Grafana, Dynatrace, and Extrahop.
Proven expertise working with Global Telecommunications carriers.
Experience with stateful firewalls (Cisco ASA, Checkpoint, Fortigate) and packet inspection techniques.
Experience commonly deployed WAN technologies and concepts – P2P, MPLS, VRF, Wave, SDWAN, WAN Optimization.
Experience working with Citrix Netscaler or F5 load balancers.
Experience/knowledge of virtual networking technologies such as ASA virtual contexts, VRFs, Fortinet VDOMs, and virtual networking devices such as Cisco CSR 1000v.
Experience with ITIL incident, problem & change management.
Proven ability to exercise sound judgment in complex, high pressure situations.
Proven ability to utilize established processes and documentation.
Problem solving mentality using internal and/or external resources.
Excellent verbal and written communication.
Professional goals with a focus on continual growth through development plans and goals.

Additional Information

This is a permanent home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life, vision and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Birthday day off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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