Corporate Support Services (CSS) is hiring for a talented entry-level technician/support engineer. The person who fills this role will need to apply their knowledge of computer software, hardware, mobile devices, and policies to drive employee productivity and efficiency. They will also field desk-side support issues from users consisting of application troubleshooting, configuration and installation of new hardware, software installation and upgrades, as well as desk/office moves and management of computing resources in remote locations. Additional responsibilities will include remote US and international office visits, upgrading / repairing user and conference room hardware, office walkthroughs and performing on-site conferencing technology maintenance.

Requirements:

Associate degree or higher in Engineering, Management Information Systems, Information Technology or equivalent
Availability to work full-time in-office (this position does not support remote/hybrid work) – Monday-Friday, 8am-5pm, with occasional weekend and after-hours work as required
Experience in Windows 11, MacOS, iOS, Android
Ability to diagnose and troubleshoot basic technical issues
Basic networking experience – wired, wireless, cellular
Strong interpersonal communication skills required to support users in a diverse professional environment
Availability for domestic and international travel, up to 20% of time
Ability to lift and carry 50lbs
Certifications are a plus – e.g. A+, MCITP, N+
PowerShell or any other scripting experience is a plus

Career paths from this position include client-facing technology support, systems administration, security, and management paths.

FactSet is a dynamic technology firm catering to the fast-moving needs of our investment professional clients. This position is one which will give the successful candidate exposure to many of the technology stacks currently used by successful corporations. Candidates who are already on the path of technology competence, and who are eager to learn new technical and people skills will find this role to be ideal.

The budgeted salary range for this position in the state of New York is $55,000 - $70,000.

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify

FactSet is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity