FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“We are seeking a strategic and proven Head of Product Design to lead the product design and design system team for our core platform and software experience. This role will be responsible for defining and driving a seamless, scalable, and user-centric platform and software experience that empowers our customers and internal teams. As a key role of the product leadership team, you will collaborate cross-functionally including Product Management, Product Engineering, and Architecture to manage and evolve a unified and innovative design system that enhances usability, accessibility, and overall product effectiveness” - Chief Product and Technology officer

What You’ll Contribute

Set and execute the vision for platform and software design, ensuring consistency, scalability, and an intuitive user experience across all offerings.
Define design principles and frameworks that align with business objectives, enabling a frictionless and efficient platform experience.
Champion research-driven design decisions, leveraging user insights, analytics, and industry best practices to improve platform usability.
Work closely with product management, product marketing, engineering, and business stakeholders to align design initiatives with strategic goals.
Develop and refine design systems, ensuring coherence and flexibility as the platform evolves.
Be an internal and external advocate for exceptional product design, driving thought leadership within the company and industry.
Apply the concept of “design thinking” to solve product design needs inclusive of user experience, employing the voice of the customer, product management requirements, and research practices to focus on business needs and outcomes.
Employ required techniques to ensure market-leading design results, including user interviews, customer journey maps, user flow, user experience design, prototyping and validation, spike work, user testing, user interface design, mood board or equivalent, and competitor analysis.
Ensure product design encompasses modern content practices, including content with design, development as code, contextual accessibility, and enablement.
Work in concert with Product Management, Product Marketing, and Engineering in the delivery chain for product development, ensuring activities align with business priorities and achieve desired business outcomes within required timelines.
Build, mentor, and lead a high-performing product design team, fostering a culture of innovation, collaboration, and excellence.

What We’re Seeking

Extensive product design experience, with several years in senior leadership roles overseeing platform or product design and design systems.
Proven ability to design scalable, complex digital platforms, with deep experience in UX/UI design, design systems, and interaction patterns.
Extensive knowledge of the existing (e.g., banking, insurance, telco) and emerging industry domains and client business problems which the current product capabilities address.
Strong track record of managing and mentoring design teams, driving talent growth and operational excellence.
Ability to balance long-term vision with iterative improvements that drive measurable impact.
Familiarity with front-end technologies, design system implementation, and accessibility standards.
Excellent storytelling and influencing skills, with the ability to articulate design decisions to stakeholders at all levels.
A highly collaborative style – partners effectively with technical and non-technical teams to align goals, drive organizational change, negotiate among competing objectives, resolve issues and achieve consensus.
A strong portfolio showcasing platform design work, system thinking, and leadership impact.
Executive-level presentation skills leveraging data, recommendations and facilitated discussion surrounding opportunities, capabilities, risks and ROI.

Our Offer to You

An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
The targeted base pay range for this role is: $193,000 to $303,000 with this range reflecting differences in candidate knowledge, skills and experience.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy