Calling all innovators - find your future at Fiserv.

Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Relationship Management

What does a great Director, Relationship Management do at Fiserv?

As a Technical Sales Specialist at Fiserv, you will play a crucial role in engaging with prospective customers and assisting clients in aligning their business processes to achieve their short and long-term objectives. With a solid understanding of core applications and surround products, you will rely on your technical and Fiserv knowledge to propose appropriate solutions and bundles to meet the clients needs. Your thought leadership and technical expertise will establish you and Fiserv as a trusted partner to the client. Your main goal is to exceed revenue, profit, and customer satisfaction targets.

What you will do:

Develop a solid understanding of core applications and surround products to effectively engage with prospective customers
Assist clients in assessing and aligning their business processes to achieve their short and long-term objectives
Utilize technical and Fiserv knowledge to propose Fiserv bundles and pan-Fiserv solutions to enable clients to achieve their objectives
Partner with clients and stakeholders to understand and define technical and cross-functional requirements within proposals or solutions
Demonstrate thought leadership and technical expertise to establish trust with clients
Achieve sales quota through contract renewals and the sale of various products and services to assigned client portfolio
Maintain day-to-day maintenance of daily operations for assigned client portfolio
Retain customers through proactive contacts, follow-up on issues, and professional contract negotiations
Stay updated on industry and product knowledge, understand customer needs and concerns, and promote a positive company image
Support sales initiatives by driving technical architecture design discussions
Meet or exceed corporate goals regarding revenue, profit, and customer satisfaction with limited direction

What You Will Need To Have:

Bachelors Degree in Finance, Technology, Business Administration, or related discipline preferred, or equivalent experience with a High School diploma
Minimum of 7 years of experience in technical product management or technical sales within the banking industry
Experience managing and growing relationships with large and complex financial organizations
Proficiency in sales and negotiating techniques
Knowledge of providing technical or business guidance to clients, both internal and external
Ability to read, analyze, and interpret technical sales information and industry regulations
Excellent interpersonal skills, including written and verbal communication and group presentation skills
Strong organization and multitasking abilities
Positive attitude, independent problem-solving skills, and ability to work under pressure
Willingness to travel up to 50-60% domestically
Proficiency in Microsoft tools: Word, Excel, PowerPoint, and Outlook

What Would Be Great To Have:

Additional special training in banking
Knowledge of Fiserv core products, including integrating new clients with complex requirements
Fundamental knowledge of computer systems, especially financial data processing systems

Salary Range

$94,200.00-$147,400.00

These pay ranges apply to employees in Minnesota. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.