Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

As a QA Engineer at D42, youll build, and implement test automation frameworks. You possess excellent problem-solving skills, and a diverse set of technical skills both in software testing and automation coding. You will be able to dive into many aspects of our technical product, strategize on how to automate and test new or legacy features and functionality and provide support for the ongoing quality of said features/functionality. You will be a self starter, and look for improvements in our processes.

What youll do:

Takes initiative to implement test automation efforts, performs as a productive team player
Responsible for maintaining test automation frameworks solutions and automated test scripts
Reviews requirement specifications and technical design documents to create test scripts and test plans
Participate in design and code inspections
Execute manual testing, as needed
Analyze test logs; create test reports, coordinate with stakeholders
Maintained existing automated regression test suite
Versatile test automation skillset and techniques in Web, API, Data Feeds

Qualifications

5+ years experience in testing toolsets/frameworks such as: Selenium WebDriver, Test Frameworks: Data-Driven, BDD: Cucumber/Gherkin
Experience with Nodejs, Groovy, Python, Shell, Docker
Demonstrated experience with Continuous Integration, including the following: build/deploy/version control tools (Jenkins, Git, Bitbucket, GitHub)
Proven work experience in software development as it pertains to test and tools
Strong knowledge of software QA methodologies, tools and processes
Experience in writing clear, concise and comprehensive test plans and test cases
Good time management skills
Solid knowledge of SQL and scripting
Experience working in an Agile/Scrum development process
Knowledge of networking, IT infrastructure
Experience with performance and/or security testing is a plus

Additional Information

The annual base salary range for this position is $112,000 — $168,600 USD + Variable Compensation (where applicable)

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.