Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the worlds largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrows payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

The role:

As a Business Analyst, you will be responsible for working with cross functional stakeholders to define, develop and implement new processes and tools that will make things simple for our associates and improve the experience for our members, clients and their customers.

We are looking for a Business Analyst to join the Operations Infrastructure team. The Ops Infrastructure team is part of the Global Operations Strategy & Transformation team, which focuses on strategic business transformation initiatives across SoFi and Galileo to align people, processes, and tools with company priorities.

What you will be doing:

Partner across internal teams and stakeholders to understand business and operational needs
Evaluate, prioritize and sequence business capabilities for implementation
Document current state workflows and develop end to end futures state workflows
Conduct gap analysis to identify, design, document and implement solutions to improve business outcomes and deliver consumer-centric solutions
Partner across the team to support the definition of new or improved processes, policies and procedures in tandem with delivery of new Operations systems and tools.
Define requirements, user stories and acceptance criteria for new systems and tools
Partner with engineering teams to build and deploy new systems/tools while ensuring business needs are met
Organize, develop and coordinate comprehensive end-to-end test cases for User Acceptance Testing (UAT)
Organize, coordinate and conduct user demos
Collaborate across team to support implementation / go live of new features/capabilities
Partner to establish: processes, procedures, training and communications
Solicit user feedback to learn, iterate and innovate
Define standard metrics to establish baselines and measure outcomes

What youll need:

Bachelors Degree in business or technical field
3-5 years of experience as a business analyst
Strong verbal and written communication skills
Track record of successfully working with business to understand business needs and define/document solutions
Pega case management experience
Exemplary problem solving skills
Demonstrates a strong bias for action
Ability to be agile; Comfortable with change and continuous improvements
Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed and detail oriented
Ability to work independently as well as collaboratively with a team on multiple tasks and assignments
Structure ambiguous problems and take action to solve them
Synthesize complex information into clear takeaways and recommendations using both qualitative and quantitative methods
Consumer / Client centric focus
Excellent MS Office / Google Suite skills
Lean Six Sigma experience, preferred
Agile experience, preferred
Financial, payment experience, preferred

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

This role may also be eligible for a bonus and/or long term incentives. Your recruiter will provide more information to you. All roles are eligible for competitive benefits. More information about our employee benefits can be found in the link below.

Benefits

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi & Galileo page!

US-Based Base Compensation

$76,800—$144,000 USD

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.