Job Description Summary

As the Healthcare Technology Management Site Leader, you will assist the Site Health team in ensuring regulatory, accreditation, and ISO compliance within the GE HealthCare site-based Healthcare Technology Management (HTM) field team. Key responsibilities include scheduling and conducting both on-site and virtual regulatory audits (Performance Review Instituting Delivery Excellence audits), identifying areas for improvement that may need intervention to achieve successful accreditation or ISO audit outcomes, and helping sites develop remediation plans. Additionally, the Site Health Leader will support the GE HealthCare customer implementation process as needed by planning and coordinating initial on-site training, 5S shop transformation support, and ongoing mentorship during the first year to ensure sites quickly meet GE HealthCare standards for compliance, service delivery, and financial performance.

Job Description

Responsibilities

• Manage the scheduling and completion of PRIDE audits and driving customer compliance and satisfaction

• Identify and drive internal quality improvement initiatives; address field process issues; lead field facing training on requisite quality topics

• Assess site compliance, looking for process defects, guiding site leadership, and working to develop and execute improvement plans

• Direct mentorship of new HTM sites to ensure rapid transformation toward meeting and exceeding GE HealthCare established metrics

• Identify and mentor sites who are not meeting GE HealthCare established metrics

• Support and deliver (as needed) site based and virtual on-board training and Site Leader training

• Manage operational and training activities associated with the HTM quality instance of the audit tracking system (GenSuite)

• Support the preparation and execution of ISO regulatory audits

Qualifications:

• Bachelor’s Degree or equivalent experience in the medical device service industry

• Prior experience of providing assistance to field personnel on all types of equipment found in a hospital setting

• Project management experience

• Highly organized with an ability to cut through complexity to develop simple, straight-forward systems

• Self-starter who can work independently, with the confidence to make most decisions and quickly pulling in support as needed to achieve objectives

• Service mindset with a passion for helping the field team achieve their goals by removing obstacles, providing guidance, and setting high standards

• Ability to work from home-based office

• Ability to travel 50% of the time

• Excellent verbal and written communication and presentation skills with the ability to speak and write clearly and convincingly in English, tailoring communication methods to audience requirements

• Ability to work effectively across functional areas to deliver results and execute commitments within the matrix environment

• Multitasking abilities to drive multiple critical deliverables simultaneously

• Experience with MS Office software to include but not limited to: Excel, Access, PowerPoint, and Word.

• Resourcefulness, commitment, interpersonal, communication and negotiation skills

Preferred Qualifications

• At least three years in the medical device service industry, with some experience as a  Field Engineer, Biomedical Technician, or Program Coordinator

• Knowledge of accreditation agencies such as TJC, DNV, CAP, AABB and other regulatory agencies and standards such as FDA; CMS; ISO 9001:2015; and ISO 13485:2016

• CCE or CBET certification

• Participation in industry organizations/publications (i.e. AAMI, TechNation, etc)

• Experience managing projects using data analytics

• Experience working with customers and peers to balance addressing their needs with influencing the best course of action

• Strong interpersonal skills with an ability to embrace and incorporate multiple points of view

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For U.S. based positions only, the pay range for this position is $101,600.00-$152,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Application Deadline: February 24, 2025