At GHX we believe in fostering a diverse and inclusive workplace where everyone feels valued and supported. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The Customer Success Manager I , CSM, will manage and cultivate customer relationships for their assigned account base. CSM will assist with increasing overall adoption and utilization of subscribed Vendormate solutions and services. Will add value and ensure customer retention as customer’s primary contact for developing their credentialing program. Will have a passion or customer service and performance excellence.

Principal Duties and Responsibilities:

• Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts.
• Cultivates and maintains customer relationships within the assigned account base.
• Identify, create, and oversee compliance campaigns to drive compliance rates.
• Proactively analyze vendor data to determine action items to drive compliance and adoption.
• Utilize SFDC for efficient customer communications and documenting account progress.
• Utilize internal platforms to document customer specifics and project work.
• Manage compliance of customers’ company level credentialing requirements.
• Develop deep understanding of credentialing among all VCOs and effectively communicate best
practices with customers.
• Monitor new customer go lives and carry momentum. Act as liaison for process communications to
analyst team to increase efficiencies with cases and with credentialing managed service customer
processes.
• Actively manage customer’s roster: roster verification and roster clean-ups.
• Host webinars and trainings for credentialing managed service customers and teams.
• Attend customer conferences to develop relationships, enhance processes, and provide added
value.
• Work closely with sales during renewal to own initial conversation and oversee the process.
• Other projects as assigned.

Required Skills:
• 1-3 years of account management or vendor credentialing healthcare experience
• Strong leadership, problem-solving and customer service skills.
• Strong written, verbal, and presentation skills.
• Analytical and detail-oriented with strong project management skills.
• Able to work effectively with cross-functional teams and personnel at varying levels within GHX and
customer organizations.
• Ability to prioritize and manage multiple deadlines.
• Ability to travel domestically up to 25% of the time.

Minimum Qualifications:
· Prior experience with Salesforce or another CRM preferred.
· Prior experience with sales and lead generation preferred.
· Basic understanding of Microsoft Office suite, particularly PowerPoint, Word, Excel, and Outlook.
· Bachelor’s degree in Business or a related discipline, or a combination of education and related experience preferred.
· Experience in healthcare vendor credentialing preferred.

Compensation Range for the CSM I is $57,000-$71,200

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The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

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GHX: Its the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.