Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Looking for a new challenge? Want to join a Fortune 500 company focused on technology and innovation? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a dynamic team!

What’s in it for you?

Salary: $50,000
Hybrid work (in office 1 day every 2 weeks)
Benefits after 30 days
Growth and development
Innovative and established industry
Fast paced and challenging environment

Ready to make the move? You’re one step closer to a new exciting career - APPLY NOW!

What you will do:

The Franchise Specialist is responsible and accountable for support of the franchise client relationship for assigned accounts;
Participates in and ensures the appropriate support and service activities are provided for new contracts, new and additional products and services for clients of varying sizes, as requested by the clients, Relationship or Account Manager.
Is responsible for ensuring service support is delivered successfully and on time. Responds appropriately to ensure all Global Payments support groups respond and react accordingly to deliver upon clients’ needs.
Updates client and internal business groups throughout the lifecycle of a deliverable.
Supports the client by acting as the voice of the customer, delivering support and communicating needs internally.
Maintains long-term relationships with clients supported. Ensures understanding of the client business and product to help identify service needs and plan service delivery. May identify new product services based on strategic direction of the clients business and present to Relationship and Account Managers.
Provides quality service and operational performance within the parameters of the clients and Global Payments’ needs.
May help support the Client Business Review with Relationship and Account Manager.
Stays abreast of industry trends, regulations and compliance mandates in order to provide support to clients.

What we’re looking for:

Previous experience in client facing roles
Bilingual French/English will be considered a strong asset
Ability to align client needs with internal solutions and global goals
Ability to collaborate with internal and external audiences to solve problems
Ability to communicate in a clear and concise manner
Great organizational and time management skills
Ability to ensure tracking through to delivery of solution in a timeframe that consistently meets commitments
Experience working with Google Workspace

Who are we?

Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing results. It’s our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

How we care about our people:

Real opportunities to grow professionally
Collaborative, friendly work environment with a relaxed, casual dress code
Health insurance
Short-Term and Long-Term disability coverage
Life insurance plans
Retirement savings programs
Employee stock purchase program
Employee assistance program
Tuition reimbursement program
Gym membership corporate rates
Volunteering opportunities
Safe place for the LGBTQIA2+ community

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We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.