ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Senior Engineer, D365 Customer Insights is a key member of the Customer Insights team, responsible for providing both technical and functional expertise in Microsoft D365 Customer Insights (Data & Journeys) products. This role requires a blend of technical and functional expertise, making it ideal for someone who can bridge business and technology within the Dynamics 365 Customer Insights ecosystem.

JOB DESCRIPTION

KEY RESPONSIBILITIES:

Technical Expertise and Solution Development

Lead and implement technical solutions within D365 CI Data and Journeys to meet client requirements.
Design and configure CI data unification, ingestion pipelines, and segmentation models to create comprehensive customer profiles.
Develop, test, and deploy customizations, workflows, and plugins to enhance CI functionality.
Troubleshoot and resolve technical issues within CI-Data and CI-Journeys environments, focusing on data integrity, performance, and system stability.

Functional Expertise and Business Analysis

Act as a functional advisor to the business on leveraging CI-Data and CI-Journeys for customer segmentation, personalization, and journey orchestration.
Collaborate with stakeholders to identify business needs, analyze requirements, and translate them into technical solutions within CI-Data and CI-Journeys.
Recommend best practices for using CI-Journeys for automated campaigns, customer journey mapping, and multi-channel engagement.
Conduct workshops and training sessions for end-users and business stakeholders, focusing on CI-Data and CI-Journeys functionalities and best practices.

Data Management and Integration

Oversee & monitor data ingestion, transformation, and unification processes within CI-Data to ensure accurate customer profiles and insights.
Work with data engineers to integrate CI-Data with external data sources, ensuring data alignment with CRM, ERP, and other systems.
Manage and maintain data quality by setting up automated data validation and cleansing processes within CI.

Journey Orchestration and Campaign Management

Set up, configure, and optimize customer journeys in CI-Journeys, focusing on segmentation, personalization, and multi-channel marketing automation.
Develop journey mapping strategies that align with customer lifecycle stages, using CI-Journeys capabilities for email, SMS, and push notification outreach.
Monitor and analyze journey performance, providing insights and recommendations for continuous improvement.
Create automated workflows and triggers within CI-Journeys to handle audience segmentation, dynamic content, and journey personalization based on customer behavior.

Support and Maintenance

Provide ongoing support and maintenance of CI-Data and CI-Journeys, managing configurations, updates, and enhancements.
Develop and maintain system documentation, including process flows, configuration settings, and troubleshooting guides.
Manage and monitor CI instances for optimal performance, ensuring data and journey workflows are operating effectively.
Stay updated with Microsoft’s product roadmap for CI and related technologies, proactively preparing for new features and capabilities.

Technical Qualifications:

5+ years of experience working with D365 Customer Insights (Data and Journeys), with a strong focus on technical implementation and configuration.
In-depth understanding of data unification, segmentation, and profile creation within CI-Data.
Proficiency in data integration with CI-Data using connectors, API calls, and custom ETL pipelines.
Hands-on experience with Power Platform tools, including Power Automate, Power Apps, and Dataverse.
Strong skills in JavaScript, Power FX, or other scripting languages used for CI customization and plug-in development.
Familiarity with Azure services (e.g., Azure Data Factory, Azure Synapse Analytics) for complex data integration scenarios.

Functional Skills:

Proven track record in customer journey mapping, marketing automation, and campaign management.
Understanding of marketing and customer experience principles and how they apply to customer engagement within CI-Journeys.
Strong analytical and problem-solving skills, with experience using CI data analytics to drive business insights.
Excellent written and verbal communication skills for liaising with stakeholders and conducting training sessions.

Technical Pre-screening test and technical interview will be required for all candidates

BASIC KNOWLEDGE & QUALIFICATIONS:

Bachelor’s degree in Information Technology, Business Administration, or a related field. Advanced degrees or relevant certifications are a plus.
Microsoft certifications in Dynamics 365 Customer Insights and Power Platform are preferred
Strong problem solver with excellent communication skills
Self-starter attitude and the ability to make decisions with minimal guidance from others
Innovative and passionate about your work and the work of your teammates

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Additional Compensation:

Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.