At Groq. We believe in an AI economy powered by human agency. We envision a world where AI is accessible to all, a world that demands processing power that is better, faster, and more affordable than is available today. AI applications are currently constrained by the limitations of the Graphics Processing Unit (GPU), a technology originally developed for the gaming market and soon to become the weakest link in the AI economy.

Enter Groqs LPU™ AI Inference Technology. Specifically engineered for the demands of large language models (LLMs), the Language Processing Unit outpaces the GPU in speed, power, efficiency, and cost-effectiveness. The quickest way to understand the opportunity is to watch the following talk – groq.link/scspdemo.

Why join Groq? AI will change humanity forever, and we believe preservation of human agency and self determination is only possible if AI is made affordably and universally accessible. Groq’s LPUs will power AI from an early stage, and you will get to leave your fingerprint on civilization.

Enterprise Support Manager

Missiion: At Groq, were dedicated to empowering developers and companies to build AI applications that transform industries and improve lives. As our Enterprise Support Manager, youll play a critical role in ensuring the success of our largest and most strategic accounts, providing exceptional support and guidance to help them achieve their goals.

Responsibilities & Opportunities in this Role:

Provide white-glove support to Enterprise accounts, including testing, onboarding, technical troubleshooting, and urgent issue handling.
Collaborate with cross-functional teams to develop and implement customized solutions for Enterprise accounts.
Build strong relationships with key stakeholders, including engineering, sales, solution architects, product management, and executives.
Develop and maintain a deep technical understanding of Groqs products and services, as well as the needs and goals of our Enterprise customers.
Stay up-to-date with industry trends and developments, and apply this knowledge to improve support strategies.
Develop and maintain metrics and reports to track key performance indicators, such as customer based usage and performance, customer satisfaction, and account activity
Identify and escalate complex issues to senior leadership, and work with them to develop solutions.
Collaborate with other teams, including sales, marketing, and product, to ensure alignment and effective communication

Ideal Candidates Have/Are:

5+ years of experience in customer support, developer support, or a related field.
Proven track record of success in supporting large and complex accounts, with a focus on building strong relationships and complex technical troubleshooting and support.
Strong analytical and problem-solving skills, with the ability to think critically and strategically.
Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
Strong practical understanding of the AI industry with hands-on experience building AI applications.

Attributes of a Groqster:

Humility - Egos are checked at the door
Collaborative & Team Savvy - We make up the smartest person in the room, together
Growth & Giver Mindset - Learn it all versus know it all, we share knowledge generously
Curious & Innovative - Take a creative approach to projects, problems, and design
Passion, Grit, & Boldness - no limit thinking, fueling informed risk taking

If this sounds like you, we’d love to hear from you!

Compensation: At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, the base salary range is $141,865 - $232,300, determined by your skills, qualifications, experience and internal benchmarks.

Location: Groq is a geo-agnostic company, meaning you work where you are. Exceptional candidates will thrive in asynchronous partnerships and remote collaboration methods. Some roles may require being located near our primary sites, as indicated in the job description.

At Groq: Our goal is to hire and promote an exceptional workforce as diverse as the global populations we serve. Groq is an equal opportunity employer committed to diversity, inclusion, and belonging in all aspects of our organization. We value and celebrate diversity in thought, beliefs, talent, expression, and backgrounds. We know that our individual differences make us better.

Groq is an Equal Opportunity Employer that is committed to inclusion and diversity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, disability or protected veteran status. We also take affirmative action to offer employment opportunities to minorities, women, individuals with disabilities, and protected veterans.

Groq is committed to working with qualified individuals with physical or mental disabilities. Applicants who would like to contact us regarding the accessibility of our website or who need special assistance or a reasonable accommodation for any part of the application or hiring process may contact us at: talent@groq.com. This contact information is for accommodation requests only. Evaluation of requests for reasonable accommodations will be determined on a case-by-case basis.