At Groq. We believe in an AI economy powered by human agency. We envision a world where AI is accessible to all, a world that demands processing power that is better, faster, and more affordable than is available today. AI applications are currently constrained by the limitations of the Graphics Processing Unit (GPU), a technology originally developed for the gaming market and soon to become the weakest link in the AI economy.

Enter Groqs LPU™ AI Inference Technology. Specifically engineered for the demands of large language models (LLMs), the Language Processing Unit outpaces the GPU in speed, power, efficiency, and cost-effectiveness. The quickest way to understand the opportunity is to watch the following talk – groq.link/scspdemo.

Why join Groq? AI will change humanity forever, and we believe preservation of human agency and self determination is only possible if AI is made affordably and universally accessible. Groq’s LPUs will power AI from an early stage, and you will get to leave your fingerprint on civilization.

Trust & Safety Specialist

At Groq, we are building a world where AI is universally accessible, and human agency is preserved. As a Trust and Safety Manager, you will play a critical role in safeguarding our platform, ensuring a secure and trustworthy environment for developers building with Groq. You will focus on building a trust and safety program in a fast-paced and high-growth environment. Key areas of focus will include building programs to handle account and billing related issues, implementing measures to prevent fraud and abuse, addressing developer appeals and concerns, maintaining compliance with data privacy regulations, and defining content moderation guidelines, all while upholding Groq’s mission of making AI accessible to all.

Responsibilities & Opportunities in This Role:

Build from scratch trust and safety procedures, policies, & programs.
Define & implement processes and features to detect, monitor, prevent, & adjudicate potential fraud and abuse.
Investigate and resolve account abuse cases, including handling restriction appeals and ensuring appropriate enforcement of policies.
Address billing and account issues, including payment failures, collections, & account suspensions.
Implement policies and procedures to ensure compliance with data privacy regulations.
Manage customer communication & strategy related to incident response handling.
Identify areas for process improvements and automation. Work cross-functionally to implement changes that enhance the overall developer experience while maintaining platform security.
Define and implement content moderation policies and procedures.
Collaborate with legal, finance, infosec, and engineering teams to resolve complex issues and ensure compliance with data privacy laws.
Document and maintain standard operating procedures for trust and safety operations.
Deliver regular reports on trust & safety monitoring activities.
Interface directly with developers using Groq to provide world class customer support.

Ideal Candidates Have/Are:

5-10 years of experience in a related field, such as trust and safety, customer service, or incident response.
Strong communication and interpersonal skills, with the ability to work effectively with both internal teams and external customers.
Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
Customer/developer-first mind-set
Understanding of data privacy regulations and experience with compliance.
Experience with incident response frameworks and protocols.
Proficiency in CRM tools, spreadsheets, and other software applications.
Experience in a SaaS, cloud, or tech environment is a plus.
Background in fraud prevention, risk management, or cybersecurity is highly desirable.

Ideal Candidates Have/Are:

5-10 years of experience in a related field, such as trust and safety, customer service, or incident response.
Strong communication and interpersonal skills, with the ability to work effectively with both internal teams and external customers.
Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
Customer/developer-first mind-set
Understanding of data privacy regulations and experience with compliance.
Experience with incident response frameworks and protocols.
Proficiency in CRM tools, spreadsheets, and other software applications.
Experience in a SaaS, cloud, or tech environment is a plus.
Background in fraud prevention, risk management, or cybersecurity is highly desirable.

Attributes of a Groqster:

Humility - Egos are checked at the door
Collaborative & Team Savvy - We make up the smartest person in the room, together
Growth & Giver Mindset - Learn it all versus know it all, we share knowledge generously
Curious & Innovative - Take a creative approach to projects, problems, and design
Passion, Grit, & Boldness - no limit thinking, fueling informed risk taking

If this sounds like you, we’d love to hear from you!

Compensation: At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, the base salary range is $141,865 - $232,300, determined by your skills, qualifications, experience and internal benchmarks.

Location: Groq is a geo-agnostic company, meaning you work where you are. Exceptional candidates will thrive in asynchronous partnerships and remote collaboration methods. Some roles may require being located near our primary sites, as indicated in the job description.

At Groq: Our goal is to hire and promote an exceptional workforce as diverse as the global populations we serve. Groq is an equal opportunity employer committed to diversity, inclusion, and belonging in all aspects of our organization. We value and celebrate diversity in thought, beliefs, talent, expression, and backgrounds. We know that our individual differences make us better.

Groq is an Equal Opportunity Employer that is committed to inclusion and diversity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, disability or protected veteran status. We also take affirmative action to offer employment opportunities to minorities, women, individuals with disabilities, and protected veterans.

Groq is committed to working with qualified individuals with physical or mental disabilities. Applicants who would like to contact us regarding the accessibility of our website or who need special assistance or a reasonable accommodation for any part of the application or hiring process may contact us at: talent@groq.com. This contact information is for accommodation requests only. Evaluation of requests for reasonable accommodations will be determined on a case-by-case basis.