Guidehouse
3 days ago
Job Family:
PFS General
Travel Required:
Clearance Required:
What You Will Do:
The Project Supervisor is responsible for overseeing the daily operations of a project(s) and the management of the project staff inclusive of onsite Team Members when applicable. A Project Supervisor is an extension of a client’s business office staff. This position is responsible for developing, implementing, managing and meeting or exceeding the Operational goals of our clients and Company. This may include overlapping related business activities with pre-admissions, pre-registration, admission, collection, IDR submission, NSA processes, Reporting/tracking. The Project Supervisor will and may work closely with Managing Consultants, Operations Managers, and Delivery Executives to apply new and emerging approaches to our clients’ business processes. This position will follow and ensure that client policies and procedures are followed and will also perform any and all job related duties as assigned.
Strong Leadership and Management Skills
Client Contact and Interaction
Possess Interpersonal, Organizational, delegation and Analytical Skills
Monitor and ensure team member Compliance with State and Federal Laws and Guidelines
Duties and Responsibilities
Coordinate and conduct interviewing of potential new hires and bring recommendations to Operations Manager.
Training of new Team Members.
On-going training and mentoring of Team Members.
Complete monthly account reviews for each patient account representative on the project.
Ensure Team Member and project compliance with HIPAA standards.
Receives and reviews client project reports generated from supervised Team Members.
Monitor and ensure all staff member’s compliance with Company/Client standards.
Monitor Team Member attendance and punctuality.
Communicate Team Member non-compliance with Operations Manager.
Conduct disciplinary counseling including performance improvement plans as required.
Complete annual evaluation of staff.
Complete all assigned projects in a timely manner.
Assist all staff members with their questions in the absence of their Project Manager/Executive Director.
Ensure compliance with IDR/NSA submission timelines for all client inventory.
Meet or exceed revenue goal for project.
Conduct weekly team meetings to ensure the on-going understanding of client and company expectations.
Monitor and ensure Team Members meet or exceed goals.
Reviews and approves monthly client invoices for accuracy.
Identify and communicate trends and issues to Operations Manager & Client.
Works with management in developing policies.
Promote teamwork and a positive work environment.
Possible travel.
Client Responsibility
Verify accuracy of all correspondence prior to sending to the client.
Provide scheduled and requested reports.
Ensure aging of accounts falls within client and company guidelines.
Ensure compliance of all client policies and procedures by staff.
Research and respond to all client and patient inquiries received by telephone and mail.
Update patient demographic information and initiate account adjustments.
Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.
Ensure daily files are being received and posted.
Ensure completion of client reconciliations to ensure account balance accuracy.
What You Will Need:
Requires a Bachelors Degree and a minimum 5 years of prior relevant experience. (Relevant experience may be substituted for formal education or advanced degree).
Previous experience within a healthcare provider, insurance, professional business or an outsourcing company.
What Would Be Nice To Have:
Supervising account assignments with a healthcare provider or an outsourcing company.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.