Job Family:

Network Engineering (Digital)

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

Manage, monitor, and implement changes to the On-Prem Cisco Call Manager and Cisco Contact Center solution to support Census Bureau telephony needs.
Assist in the technical design, review, and integration of additional call center locations to support different service desks/call centers to support Census operations using Cisco Call Manager and Contact Center
In addition to managing the VOIP solution the engineer will also assist in the integration of Cloudflare to Census mobile devices.

What You Will Need:

Bachelor’s degree. In lieu of degree Four (4) additional years of experience will be needed.
At Minimum Six (6) years of IT experience.
Experience as VoIP Engineer.
Expertise in Cisco Call Manager
Expertise in Managing Cisco Contact Center
Experience providing T2/T3 support for voice outages
Experience planning and managing upgrades and general platform monitoring and proactive maintenance
Expertise in application deployment and customizations using Intune.
Hands-on experience installing/configuring/troubleshooting servers
Must be a U.S. Citizen.
Must be able to obtain Public Trust clearance.
Must be willing to work East Coast hours.

What Would Be Nice To Have:

Experience supporting a federal project

The annual salary range for this position is $115,200.00-$172,800.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.