Position: Senior Data QA Analyst

Reports To: Senior Manager, Business Intelligence

Shift Timing: 12pm - 9pm IST

This role is 100% remote for residents of India.

About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers: HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel: We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

As a Senior QA Analyst, you bring a critical eye to every aspect of quality assurance, with a special focus on data integrity and visualization accuracy. Your expertise lies in ensuring that both Tableau dashboards and SQL queries meet the highest standards of quality and reliability. You have deep experience testing and vetting dashboards and analytical products to ensure consistency and accuracy. With a strong background performing Quality Assurance for data teams, you are adept at identifying discrepancies and inconsistencies that others might overlook. Your meticulous approach to QA processes helps ensure that all data team deliverables are accurate, effective, and consistent with stakeholder requirements.

What You’ll Be Doing:

Dashboard QA: Conduct thorough end-to-end quality assurance testing of Tableau dashboards to ensure accuracy, usability, and performance. Identify and document visualization errors, data integration issues, and user experience improvements. Compare KPIs across dashboards to ensure consistency in results.
SQL Query Review: Examine and optimize SQL queries used for dashboard data sourcing. Ensure queries are free from errors, well documented, and consistent with stakeholder requirements. Perform backend validation.
Test Planning and Execution: Develop comprehensive test plans and test cases for both new and existing features. Execute detailed test scenarios and maintain meticulous records of tests and outcomes to ensure consistency and repeatability.
Documentation: Work to ensure that HighLevel’s set of documentation for dashboards and source transformations is as complete and accurate as possible. Maintain a library of reports/dashboards that provides users the ability to easily find reports/dashboards based on the business need.
Process Improvement: Continuously improve the QA testing processes and practices to enhance efficiency and effectiveness. Advocate for best practices in quality assurance, including automation where appropriate.

What You’ll Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

Bachelors degree in Business Administration, Finance, Statistics, Economics, or related field.
Exceptional attention to detail and a high level of accuracy in work.
5+ years of QA experience, specifically in a role involving data visualization tools like Tableau, as well as relational databases.
Strong understanding of SQL and experience in reviewing and debugging SQL queries.
Advanced Tableau skills are required.
Strong analytical skills with the ability to interpret and analyze large datasets.
Proficiency in Excel and Google Sheets, including advanced functions and formulas.
Excellent communication skills (both written and verbal) are required.
Ability to work independently and collaboratively in a fast-paced environment.
Advanced Tableau skills are required.
A proactive attitude with a willingness to learn and adapt to new challenges.

EEO Statement: At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!