About HighLevel

Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a B2B SaaS platform focused on marketing agencies and entrepreneurs. Our goal is to be a comprehensive solution for managing all types of businesses. Our clients include digital marketing agencies, ad agencies, SEO agencies, call centers, sales agencies, affiliate marketers, white-label software sellers, and freelancers. We serve a variety of niches such as real estate, dental & medical, local businesses, e-commerce, professional services, home services, digital courses & community managers, social media influencers, and field services. Our platform includes various product areas such as CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. We serve over 70,000 agencies and 480,000 small & medium businesses, supported by a 1,200+ strong remote team across 15 countries.

We encourage you to learn more about our platform on our YouTube channel (https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g)

Why Join HighLevel?

- Collaborative Culture: A passionate and driven team.

- Ownership and Responsibility: It’s never somebody else’s job.

- User-Centric: Focused on adding value for our users.

- Agility: Fast delivery using lean principles, going to market in weeks instead of quarters.

- Innovation: Good ideas always get tested.

- Team Care: We take care of our team so they can take care of our users.

- Continuous Improvement: Embracing constant and iterative improvement.

- Learning Opportunity: Learn how to scale a B2B SaaS startup and build impactful products.

About the Role

HighLevel Inc is looking for a WordPress Specialist to join our talented WordPress Team. We are seeking a WordPress Specialist to join our team and help tackle customer issues, ensuring they have the best possible experience with our services.

About the Team

The WordPress team is dedicated to achieving the highest revenue generation for add-on products within GHL. The WordPress teams main objective is to establish itself as the premier managed hosting platform, offering users a secure, faster, and robust hosting experience. Our product empowers agencies with effortless resell capabilities.

Responsibilities

Customer Support
Provide expert-level support for WordPress-related issues via tickets, live chat, and phone.
Troubleshoot and resolve complex technical problems related to WordPress themes, plugins, and core functionality.
Assist customers with site migrations, updates, and optimizations.
Technical Expertise
Analyze and solve performance issues, ensuring websites run efficiently on our managed hosting platform.
Implement security measures and resolve security-related issues.
Optimize websites for speed, performance, and SEO best practices.
Assist in migration of Wordpress sites
Development and Customization
Customize WordPress Sites based on customer needs.
Develop custom solutions and integrations to enhance website functionality.
Assist with website design and layout improvements.
Collaboration
Work closely with our development and product teams to improve our managed hosting services.
Provide feedback and suggestions for enhancing our support processes and tools.
Collaborate with other team members to ensure consistent and high-quality customer service.
Knowledge Sharing
Create and maintain comprehensive documentation for internal use and customer support.
Conduct training sessions and webinars for customers on WordPress best practices and our hosting services.
Stay updated with the latest WordPress developments and trends.

Required Skills

Proven experience as a WordPress Specialist or similar role, preferably in a managed hosting environment
Strong portfolio showcasing WordPress projects and problem-solving skills
In-depth knowledge of WordPress, including themes, plugins, PHP Settings and core functionality
Experience with web hosting environments, including cPanel, WHM, and other hosting control panels
Familiarity with performance optimization tools and techniques (e.g., caching, CDN, minification)
Excellent communication and interpersonal skills
You are passionate about building sites using WordPress
You have a strong bias for action
You have a customer-first attitude

EEO Statement

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.