Princess Cruises
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4 months ago
The Senior Waiter is responsible for the ultimate guest satisfaction on their station and follows the set Seabourn service procedures. They are also responsible to teach, train, and guide their team in order to achieve excellence and exceed guest expectations.
Key Responsibilities
- Reports directly to the Assistant Maître D Hotel, as directed by the Restaurant Manager
- Takes food orders and follows all service standards and procedures in compliance with company guidelines, ensuring their station is ready for service
- All guest preferences are known to the station team and are met and learns guest names as per company standards
- Responsible for the DMS tablets execution and maintenance of the product
- Adheres to all Public Health regulations and procedures
- Attends training for the IPM program and other various training sessions with the aim to further improve his/her level of performance
- Strives to a minimize breakage and wastage and follows proper procedures when disposing of garbage
- Follows company guidelines regarding uniforms and personal hygiene
- Executes the Seabourn HESS-MS appropriate to their position
- Assists with additional duties as requested by the ships management
Physical Demands & Travel
Physical Demands:
For the safety of yourself and others on board, certain physical abilities must be maintained. In this role, you must be able to bend, climb, perform repetitive motion, and repetitively heavy lift, as well as maintain physical fitness to perform tasks associated with job.
Travel Requirements:
- Passport – valid for a minimum of 6 months
- Flag state issued Seaman Book
- General flag state or flag state approved Marine Fitness Medical
- United States C1/D Visa
- English Marlin test at minimal score of 80%
- Pre-employment medical examination
Working Conditions:
Working on a cruise ship is very different from any land-based occupation. Working hours are longer and work is more intense due to the constant demand of the guests. You have to be very flexible in your working hours, which on occasion might have to be changed due to unforeseen circumstances. The Maritime Labour Convention of 2006 however strictly regulates these. Apart from the working hours there are strict rules which all members of the ship’s company need to adhere to as stipulated by the Master’s standing orders. You work in close proximity with your fellow crewmembers and therefore respect among all is essential.
Working on a cruise ship is very different from any land-based occupation. Working hours are longer and work is more intense due to the constant demand of the guests. You have to be very flexible in your working hours, which on occasion might have to be changed due to unforeseen circumstances. The Maritime Labour Convention of 2006 however strictly regulates these. Apart from the working hours there are strict rules which all members of the ship’s company need to adhere to as stipulated by the Master’s standing orders. You work in close proximity with your fellow crewmembers and therefore respect among all is essential.