Become a part of our caring community and help us put health first

Humana is seeking a Housing Navigator to join the Florida Medicaid Market (HHH) team. The Housing Navigator manages and monitors housing or re-housing services for members which involves orienting participants to the program, conducting housing searches, and identifying appropriate community resources and funding. The Housing Navigator also provides supportive services to promote members’ self-sufficiency, establishment within the community, and permanency in housing.The Outbound Contacts Professional 1 represents the company by making outbound contacts to members and/or organizations regarding housing barriers and a variety of issues. The Outbound Contacts Professional 1 work assignments are often straightforward and of moderate complexity.

The Outbound Contacts Professional 1 performs necessary follow up with members and/or organizations. Ensures responses to member and/or organizations inquiries are completed on a timely basis to achieve service and quality standards. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Program participants will be identified through the collaboration of case management by reviewing data on homeless or potentially homeless members and assessing their need for housing intervention services.
Develop an individualized housing plan that addresses the member’s barriers to stable housing and identifies interventions.
Provide education, guidance, and resources to program participants to support their housing search and retention.
Act as a liaison between community housing partners/landlords and members.
Conduct housing consultations with program participants.
Outreach, engage, recruit, and retain landlords to identify available housing options.
Collaborate in the development and maintenance of the housing program, including but not limited to reporting methods, assessments, and development of workflows.
Stay abreast of best practices and emerging trends in homeless services, affordable housing, and permanent housing.
Maintain caseload of program participants and document assessments, interventions, follow up and outcomes for assigned case load according to the Humana standards.
Deliver program overview and process training to staff and program participants on housing development/operating models relevant to homeless services.
Serve as a resource for Florida Medicaid Market housing and homelessness initiatives.

Use your skills to make an impact

Required Qualifications

Must reside in the state of Florida.
Minimum one (1) year of social service experience working with housing resources and/or with individuals related to their housing needs.
Proven interpersonal skills and ability to effectively interact with members and coworkers from a variety of different backgrounds and experiences in a professional and courteous manner.
Proven ability to work effectively as a team member and cooperate in achieving market goals.
Intermediate level experience with Microsoft Outlook, Excel, and Word.
Understanding of technical knowledge
Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
Strong analytical skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Community Health Worker Certification.
Knowledge of Medicare and Medicaid programs.
Managed Care experience.
Bilingual in Spanish.
Experience working with persons with disabilities and social determinate of health barriers.

Prior experience working within the health service industry and/or service operations
Experience with SQL and Access

Additional Information

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$44,200 - $60,900 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.