Become a part of our caring community and help us put health first

The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Learning Design Professional analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning, and manuals. This person analyzes learning needs and partners with subject matter experts to provide input for course content. This person writes effective learning objectives and coordinates performance assessments to measure training effectiveness. This person ensures course materials are current and relevant to training needs. This person tracks and analyzes the training programs effectiveness by examining learners satisfaction levels, proficiency testing, and job performance improvement. This person provides instruction and guidance to Facilitators and knows how to use social media and collaborative tools to facilitate learning. This person plans, organizes, and develops training curriculum, materials, job performance aids and programs to meet specific training needs. This person uses consultative skills to commit projects, and conduct needs analysis with clients to determine whether learning solutions are necessary or relevant. This person begins to influence department’s strategy and makes decisions on moderately complex to complex issues regarding technical approach for project components. Work is performed without direction. This person exercises considerable latitude in determining objectives and approaches to assignments.

Primary Responsibilities

Design and develop learning solutions for both new hire and existing associates to support role-based organizational needs
Conduct needs analysis and use findings to develop learning solutions targeted to meet specific audience needs
Use a disciplined instructional design approach to create meaningful, memorable learning experiences
Select appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence
Selects appropriate media for delivery (instructor-led training, e-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met
Create high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts
Identify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers
Evaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data
Prepare facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and conduct “train-the-trainer” sessions to ensure effective delivery and engaging learning experiences
Manage annual course review process: establish project timelines, milestones and regularly communicate progress to stakeholder.

Use your skills to make an impact

Required Qualifications

Minimum 4 years of experience with eLearning programs, and virtual learning solutions with a strong focus simulation & workflow development
Minimum 2 years in a consumer facing role within a business
Proficient in Adobe Captivate 8.0 (and above), Photoshop, Audition, Camtasia, Storyline, Assima, Articulate, and/or Salesforce
Strong verbal and written communication skills
Strong organizational skills with ability to manage multiple priorities
Strong knowledge of eLearning standards and Adult Learning Theory
Strong attention to detail and analytical skills
Flexibility navigating change in a fast-paced environment

Work-At-Home Requirements

At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

Bachelor’s degree
Experience developing curriculum content
Knowledge of United States healthcare landscape
Proficiency designing virtual Instructor-Led training using WebEx
Proficient project management skills
Minimum 5 years in contact center learning and development for Fortune top 50 organization
Minimum 3 years of facilitation experience with adult learners
Experience developing and managing courses in a LMS
Experience designing learning solutions for new software implementations

Additional Information

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.