6 months ago

Logo of Hunter Strategy

Service Desk Support I

Hunter Strategy

RemoteUS
Service Desk Support I
 
(1 opening)

Crystal City , VA / remote National Capital Area

We are seeking a proactive and detail-oriented Service Desk Support I to join our team. In this entry-level role, you will provide essential office automation, client endpoint, and initial support for a variety of IT systems and networks. Your responsibilities will include assisting with user support, managing service desk tickets, and ensuring smooth day-to-day IT operations.

Key Responsibilities:
  1. Office Automation and Client Endpoint Support:
    • Assist with managing office hardware and software functionality, ensuring proper connectivity to DoD-wide and HaC networks.
    • Provide basic desktop support for end-user devices including MacOS and Windows operating systems.
    • Help deploy new systems for both Government and Contractor employees, and maintain existing systems with application and operating system upgrades.
    • Assist with application deployment and support for standard applications such as Microsoft Office suite and project management tools.
  2. Service Desk Operations:
    • Coordinate with DISA, JSP, and other service organizations to submit and track support tickets, facilitating issue resolution.
    • Manage and track service desk tickets, ensuring timely resolution and providing status updates to stakeholders.
    • Collaborate with HaC personnel to address access issues and configuration of accounts for tools such as DoD365 and Atlassian suite.
  3. Technical Support and Troubleshooting:
    • Provide initial troubleshooting support and escalate complex issues to Tier 2 or Tier 3 support as needed.
    • Maintain physical workspace and IT infrastructure, including cabling, network connectivity, and equipment setup.
  4. Administrative Tasks:
    • Create and manage email and shared drive accounts in HaC-provided systems, including DoD365 and Google Workspaces.
    • Implement and manage a property management system in compliance with DISA IT management guidelines.
Qualifications:
  • Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 1-2 years of experience in a technical support role, preferably with knowledge of office automation and client endpoint support.
  • Active IAT II Certification (such as CCNA-Security, CySA+, CSA+, GICSP, GSEC, Security+ CE, CND, SSCP).
  • Active DoD Secret Clearance.
  • Basic understanding of IT systems, networks, and troubleshooting techniques.
  • Familiarity with MacOS and Windows operating systems.
  • Good communication skills and the ability to work well with others.
Additional Requirements:
  • Ability to handle multiple tasks and prioritize effectively.
  • Strong problem-solving skills and attention to detail.
  • Willingness to learn and adapt to new technologies.
 
This position is contingent on contract award.