Welcome to Infraspeak.

Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One.

We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload.

Born in Porto, Portugal, we’re now a global company serving customers in 30+ countries and backed by top investors. But we’re just getting started.

- We believe in ownership, collaboration, and meritocracy.

- We believe that only great teams build great products — and that includes our customers.

- We believe happiness is in the journey, not just the destination.

Above all, we are guided by our purpose: to Be a Source of a Good Life — for our customers, our team, and the broader community.

What will you do?

Provide technical support to our customers, by troubleshooting, debugging and resolving complex issues that require in-depth technical knowledge
Resolve Tier2 escalations efficiently by using your knowledge of programming languages, database access, and script execution
Collaborate closely with cross-functional teams (especially Product and Engineering) concerning bugs and technical support requests, while ensuring timely communication with customers
Develop and maintain our Chatbot platform, including training, mapping dialogues, and implementing updates
Document technical solutions and contribute to our knowledge base to empower both customers and internal teams
Ensure a high level of customer satisfaction while accomplishing SLAs and KPIs.

What do we expect from you?

Experience in multichannel Customer Support/Experience roles (mandatory), preferably in a SaaS environment (valued)
Technical profile with experience in Tier2 support, technical debugging, database querying, and script execution
Experience with Chatbot platforms, including training, intent mapping, dialogue management, and performance monitoring
Fluency in Portuguese, and knowledge of English (mandatory) and Spanish (valued)
Clear communication & problem-solving skills with a positive tone with a strong customer-centric approach
Ability to multitask and prioritize workload effectively in a fast-paced environment
Empathy, adaptability, and patience
Responsibility and ownership.

What do we offer?

Flexible working hours and remote-friendly culture.
Competitive salary and perks.
Modern co-working space with everything you need, located in Florianópolis.
A scaleup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).
A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.
Regular events to promote knowledge sharing and team engagement.

At Infraspeak, everyone is equal, unique, and valued. We believe diversity makes us stronger — shaping our culture, our business, and the world around us for the better — and were committed to ethical talent acquisition, grounded in respect, fairness, and equal opportunity.

Our code of conduct is clear: discrimination has no place here — whether based on age, disability, gender, race, religion or belief, civil or parental status, political views, or any other basis protected by law.

To be a source of a good life isnt just a statement — its our mission, and everyone is welcome to join us on that journey.