At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Resident Engineers are hands-on,’ providing operational support services that empower our customers to get the most from our industry-leading products. You will apply your technical knowledge to optimize customer networks, proactively mitigate risks, test and deploy new software and hardware, and delve into hot issues. The Resident Engineer will engage individually or as part of a more significant customer Network Operations Team.

Working from both home and on-site locations. Providing support on-site with our customers.

Location - Seattle Area preferred, US remote possible

Responsibilities

Support Juniper Networks products portfolio, including SSR (SD-WAN), MIST APs, EX-Series switches, QFX-Series switches, and SRX-series firewalls.
Focus on network troubleshooting and operations support along with network and configuration analysis
Troubleshoot equipment and network problems as well as open and track cases through to problem resolution
Raise equipment Return Material Authorizations (RMA’s) and track these through to problem resolution
Provide maintenance window (MW) support, including MOP creation and execution
Hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
Understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures to help design an available and sustainable network.
Carry out testing of new designs, features, and functionality as required by the Customer in a laboratory environment and help develop plans to implement and verify that they are operating correctly in the live network
Test patches and fixes to operating software to ensure that they are implemented and functioning correctly in the pre-production test network and then in the live network as implementation plans dictate.
Produce a written summary report of the status of Design projects, equipment, and network problems regularly to the Customer
Assist with network inventory asset management and tracking
Assure the success of customer projects related to migration toward Juniper-implemented solutions through active participation and leadership
Conduct informal technical and product workshops with customer internal support teams
Train the Customer’s design, implementation, and support personnel to configure and operate the Juniper Networks products
Assist the Customer in developing Network Operating and Equipment Operating Procedures
Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer
Peer with other employees performing similar resident engineering roles where lessons learned may help minimize the risk associated with major network upgrades or changes in the network.
The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.

Skills and Experience

With a Service Provider or similar industry experience, candidates must have at least 5 years of experience providing implementation and technical support of security and networking products in LAN, WAN, or Internet services environments.

Candidates for this role must be able to demonstrate the following competencies:

Detailed technical experience installing and operating Security, switching, and IP-based routers. This includes hands-on operation of management tools and network analyzers.
Hands-on configuration and operational knowledge of Juniper Networks JUNOS, MX/EX/QFX/SRX-Series Products, and the SSR-Series Router / Mist Portal.
Service Provider NOC/SOC experience (understanding how significant networks function and their associated monitoring and performance tools).
Experience working in a 24/7 global infrastructure environment. Able to handle critical Priority 1 issues requiring quick turnarounds.
Detailed understanding and implementation of best practices, including Routing protocols (OSPF/ISIS/BGP), MPLS signaling (LDP/RSVP/SR), MBGP L3VPN, EVPN
A detailed understanding of the protocols surrounding IP service provider networks. These skills should include TCP/IP fundamentals, IP subnetting super netting and hierarchical routing principles, Routing protocol operation (OSPF, IS-IS, MPLS, RSVP, IPv6, and BGP)
Virtualization technologies, i.e., VMware, OpenStack, and Proxmox
Delivery of Knowledge Transfer type training sessions. Able to share knowledge in both formal and informal settings.
The ability to function in a team environment.
Strong customer interface and presentation skills
Demonstrated ability to manage multiple projects and work calmly under pressure
Network Industry certifications are strong pluses.
Strong Interpersonal skills.
Experience with RESTFUL API and structured data
Need to have 802.11 Wireless Technologies experience (CWNP certification a plus)

Focal Technologies

The ideal candidate for this role will be able to demonstrate the following competencies:

JUNOS CLI or other Network OS experience required
5-7 years of Networking support for Service Provider or Large Enterprise experience
WiFi / RF engineering experience
Unix/Linux skills a plus
Some scripting skills a plus
Hardware: SRX, MX, EX, QFX, SSR, MIST APs
Test equipment such as Spirent, Agilent N2X, and Ixia a plus
4+ years of experience managing considerable technical account activity around network products from multiple vendors (Both traditional networking and wifi).

Minimum Salary: $118,976.00

Maximum Salary:$171,028.00

The pay range for this position is expected to be between $118,976.00 and $171,028.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether its downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their lifes work. At Juniper we believe this is more than a job - its an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.