Technical Support Engineer 4 - AG1011633

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Technical Support Engineer 4 (Routing)

Location (HYBRID): Westford, MA

The technical support engineer will support our MX-series, ACX-series and PTX-series products, working directly with our customers and partners. This role will work with a highly knowledgeable group of customers and as an escalation point for other TAC groups within the organization.

Responsibilities:

-           Troubleshoot complicated hardware and software issues, and replicate customer environments and network problems in the lab.

-           Provide technical expertise and guidance during the testing, deployment, and operational phases of networks.

-           Manage critical customer issues and facilitate communication between customers, escalation, and engineering.

-           Be a customer advocate for the timely resolution of issues and for problem reproduction and escalation.

-           Document and reproduce customer-related networking problems, and if necessary coordinate fixes by the engineering department.

-           Develop technical specialties and prepare technology white papers on these areas. Participate in cross-functional tasks such as new product development projects, support readiness teams, KB, and other documentation activities.

-           Help improve processes and tools.

Minimum Qualifications:

•  4+ years of working experience in the networking domain, 3 of these years of which would be spent supporting large IP networks
• Solid working experience in most of the following :
  • IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers
  • Routing technologies : OSPF, ISIS, BGP , MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM)
  • Switching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric,
• Working experience with traffic generators and network protocols analysis tools
• Strong problem-solving and troubleshooting skills, applicable to large and complex network scenarios
• Strong customer management and customer service skills
• Excellent communication and presentation skills
• Language skills: English (fluent – verbal and written)
• Diplomacy and good customer-facing skills to understand and effectively address sensitive customer situations

Preferred Qualifications:

• Candidates with experience and certifications in Juniper Products like MX, PTX, QFX, EX, SRX will be given preference
• The candidate will have achieved a level of higher education (Bachelors or master’s degree in electrical engineering, computer science, or equivalent)
• JNCIE/CCIE lab-certified personnel would have a distinct advantage
• Working experience with Operating System architectures (*nix , FreeBSD) , Virtualization, Hardware (CPU, memory, controller (and so on types), Scripting languages (TCL, Perl, Ansible, Puppet, C , C++), Service daemons (DHCP, DNS, TACACS, Radius)

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Minimum Salary: $95,700.00

Maximum Salary:$146,740.00

The pay range for this position is expected to be between $95,700.00 and $146,740.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether its downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their lifes work. At Juniper we believe this is more than a job - its an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.