Commercial Quality Control Manager (Senior Manager, Business Risk and Controls) Remote, United States

Location:

For Those Who Work At Home - Various, Ohio 44144

The Commercial Quality Control Manager is a new role in Key Technology Operation Services (KTOS) organization’s Business Risk and Control division. This role encompasses leading a team responsible for conducting quality control reviews across various commercial loan applications, including Institutional Lending, Small Business, SBA loans, Real Estate Capital, and Business Banking. The Commercial Quality Control Manager collaborates closely with line-of-business managers to develop remediation strategies, ensuring compliance standards are consistently met. The role also involves driving timely reviews, remediating findings, discussing trends with business lines for improvement, and handling executive-level reporting, internal walkthroughs, exams, and audits. Additionally, the Commercial Quality Control Manager will be responsible for coaching and developing staff members, contributing to risk intelligence processes, strategic initiatives, and risk review-related trainings. The successful candidate must have experience in commercial underwriting and quality control, possess a continuous improvement mindset, and have outstanding communication and organizational skills.

Responsibilities:

• Develop strong relationships and work closely with line of business management and risk management to evaluate processes and design control to reduce and/or eliminate risk and workflows to optimize performance.
• Manage a team of QC Commercial Analyst with oversight to lead, train and coach reviewers and oversee reviews.
• Manage oversight of QC reviews to include ACES questionnaire, procedures, job aids, Quality Control Plan and remediation.
• Perform an analysis and identify gaps in operational processes or deterioration in quality and work with partners and business managers to develop logical and workable solutions to remediate deficiencies.
• Serve as the primary contract for risk partners, auditors, exam managers responding to requested items and engaging business managers as needed.
• Prepare and deliver monthly reporting to the executive level, business managers and internal partners.
• Prioritize and execute multiple assignments; identify obstacles within the scope of assignments; proactively communicate delays in assigned deliverables or additional capacity availability; effectively delegate work when necessary; able to adapt to unforeseen challenges and reprioritization of assignments, including the ability to make difficult decisions in a timely manner while including all necessary stakeholders.
• Support and participate in related projects as needed.
• Prioritize and execute multiple assignments; identify obstacles within the scope of assignments; proactively communicate delays in assigned deliverables or additional capacity availability; effectively delegate work when necessary; able to adapt to unforeseen challenges and reprioritization of assignments, including the ability to make difficult decisions in a timely manner while including all necessary stakeholders.

Qualifications:

• Bachelor’s Degree or equivalent work experience
• 10+ years of recent Commercial Underwriting/credit Experience with a working knowledge of compliance, audit, risk management.
• Experience with multiple types of lending (e.g. middle market, private banking, specialty lending, Institutional Lending, Real Estate Capital and multiple economic cycles preferred).
• Working knowledge of ACES QC database is a plus
• Working knowledge of NCino, SharePoint
• Ability to work in a fast paced, fluid environment and be held to meet minimum production standards
• High integrity and outstanding work ethic

• Advanced understanding of audit concepts within planning, fieldwork and reporting, as well as workpaper documentation, audit findings, and audit reports preferred.
• Strong communication skills, including business writing skills and cohesively present information effectively to others.
• Knowledge of internal procedure updates as well as changes to credit policy and regulatory environment.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.  As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. Preferred locations for the role include primary KeyBank office locations.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $130,000.00 to $155,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 09/18/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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