Kroll Issuer Services is the global leader in executing liability management exercises and complex restructuring transactions for international corporate and sovereign debt issuers. We are committed to delivering exceptional service and innovative solutions to our clients.

The candidate will join the Issuer Services team and support daily inquiries from debt holders with an APAC focus but also lending a hand to other regions as and when required. The work timings for the role will be 7 am to 4 pm IST and location based in Mumbai.

The day-to-day responsibilities:

Respond to customer inquiries and issues via email in a timely and professional manner.

Provide accurate information and solutions to customer queries regarding our services.
Maintain a high level of customer satisfaction by ensuring all interactions are handled efficiently and effectively.
Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
Keep detailed records of customer interactions and transactions.
Assist in the development and improvement of email templates and customer service processes.
Stay updated on the latest process changes, and policies to provide accurate information to customers.
Onboard, train, and manage contractors during high volume cases to ensure consistent service quality.
Monitor contractor performance and provide feedback to ensure adherence to company standards

Essential traits:

Excellent written communication skills with a strong attention to detail.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Strong problem-solving skills and a customer-centric mindset.
Basic understanding of financial services and corporate actions is a plus.
Proficiency in using email and customer service / proprietary software.
Ability to work independently and as part of a team.
Previous experience in an email customer service role is preferred but not required.
Graduate or post-graduate with any specialization.

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

To be considered for a position at Kroll, you must formally apply via careers.kroll.com

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