Collection Specialist - "Global Life-science industry" - home-based Sofia Bulgaria

Position: Collection Specialist

Location: Bulgaria - Home-based

Division: Collections, Finance

About Labcorp:

We are a global leader of innovative and comprehensive laboratory services that helps doctors, hospitals, pharmaceutical companies, researchers and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development laboratory capabilities, our 60,000+ employees combine cutting-edge innovation, science and technology to solve some of today’s biggest health challenges, accelerate life-changing healthcare breakthroughs and impact lives around the world.

About the role:

Our Collections team in Sofia, Bulgaria is growing and we want to appoint a Collection Specialist.

Main responsibilities:

• Ensure effective communication is occurring with Labvorp Drug Development Shared Service provider and Labcorp Drug Development collection group regarding cash application.

• Monitor on Account cash application posting and duplicate payments to ensure that items are properly addressed on a timely basis.

• Follow-up as needed to resolve outstanding amounts, seeking to reduce DSO and improving past due A/R aging.

• Preparation of monthly narratives that describe complete account status by protocol/study of significant collection issues.

• Create and maintain client aging reports for designated high value, high profile clients that may include collection status.  Maintain these reports with a high level of confidentiality.

• Proactively follow-up with appropriate Labcorp Drug Development personnel and customers when unable to immediately resolve inquiry until the time when information is received to adequately fulfill request.

• Participate in conference calls when applicable to deliver information to the client and/or internal customers.

• Summarize details surrounding an event when customer’s service failure dictates a credit for a client and deliver to management with potential resolutions. Following management decision, facilitate the delivering of the information to the client and complete all actions items necessary for closing of the issue.

• Responsible for placing collection calls on delinquent accounts, employing appropriate follow-up methods until payment has been received and making any recommendations for write off of customer accounts.

• Responsible for receiving and resolving internal and external inquiries related to clients’ financial accounts on a timely basis.

• Responsible for training new collectors on Labcorp Drug Development processes and procedures.

Education / Qualifications:

• Bachelor’s Degree in Finance, Business, Accounting, or related field

Experience and knowledge;

• 3+ years business experience within Finance, Business, Accounting, or related field

• Majority of experience in customer collections (B2B)

• Proficient in Excel and Word (intermediate to advanced level)

• Exemplary multi-tasking ability

• Strong attention to detail and ability to be persistent while maintaining tact

• Ability to work in high volume, fast paced team setting to meet deadlines

• Strong verbal and written communication skills

• Demonstrate advance teamwork, exceptional communication and organizational skills

• Advanced and proven problem solving skills

• Exceptional customer service skills

• Advanced and proven ability to work independently

• Experience with PeopleSoft or another large ERP (preferred)

What you will find at Labcorp:

• Work-life balance: At Labcorp, you can manage your work-life balance with their employee-friendly leave policy and enjoy dedicated time with your friends and family. Work days are from Monday to Friday with flexible work timings.

• Training & development: Labcorp offers developmental training in self-paced, virtual, and live-in-person formats to help grow your career. The company aims to help improve your cultural awareness, offer valuable global insights and help you develop a strong global mindset. Labcorp increases employee engagement, encouraging cross-team connections and creating a culture of mentorship throughout the organization.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

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