Senior Renewals Operations Business Partner

LastPass is looking for a Senior Renewals Operations Business Partner

As a Senior Renewals Operations Business Partner, you will play a critical role in aligning sales processes and technologies with our overarching revenue goals. This is a collaborative, team-oriented position where creativity, problem-solving, and analytical skills are essential. You will support not only your direct team but also contribute to the success of the broader Global Sales Organization.

In this role, you will be responsible for driving continuous improvement in activities and processes that enhance sales efficiency and accelerate performance. You will collaborate closely with key departments, including Sales, Enterprise Systems, Marketing, Finance, and Human Resources, to ensure alignment across functions and support the achievement of strategic objectives.

Serving as a central point of contact for an assigned region or team, you will provide actionable insights into sales performance and identify opportunities for process enhancements. Your efforts will be crucial in helping LastPass meet its revenue targets and maintain a competitive edge in the market.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

Reporting to the Director of Sales Operations, you will work closely with an assigned region or team as their first point of contact for operational inquiries, while also owning processes and technology that improve the entire sales org performance. Additionally, you will work cross-functionally with leaders from Enterprise Systems, Marketing, Finance, and Human Resources, amongst others. 

 What are some of the exciting challenges you will be working on?

Regional / Team Operational Support 

• Work closely with Geo or Team Sales Leaders (VPs, Directors, Managers) on specific operational needs of running the business, including but not limited to Forecasting, Territory Planning, Reporting & Dashboards, and SalesTech support.  
• Act as the first line of support for internal questions, directing your regional team members to where they can find the answers.  
• Monitor and answer questions in the SFDC Internal Case queue.  
• Work with other Sales Ops Business Partners to ensure we are not doubling up work or efforts, and always thinking globally in our deliverables.  

Processes & Productivity 

• Own reporting on renewal bookings, pipeline, and forecasts on a quarterly and annual basis; analyze team performance and develop recommendations for improving renewal rates, increasing revenue, identifying more upsell opportunities, and reducing sales cycle time 
• Partner with Renewals Sales leadership and other cross-functional partners to create strategic headcount, quota, and incentive plans that maximize efficient and sustainable growth  
• Delve deep into processes and underlying data, identifying root causes and framing business problems. Propose and implement solutions to enhance efficiency and effectiveness. 
• Advise on SFDC and other SalesTech enhancements and improvements from a business perspective, supporting the organization in realizing best practices to support effective use of the system for sales users to ensure timely and appropriate processes to enhance sales results. 
• Create and implement reporting and dashboards that support the rhythm of the business operating cadence and drive insight for improving efficiency, effectiveness, and productivity. 
• Partner with Sales Enablement to deliver timely ‘Systems, Tools & Process Readiness’ for updates and releases.  

Sales Tech 

• Own the administration and support of assigned SalesTech.  
• Be the SME for other Sales Ops Business Partners on your assigned SalesTech.  
• Collaborate with Sales Leadership to deliver maximum value from the Sales Tech, including monitoring of usage.  

Forecasting 

• Support the optimization of our forecasting process by participating in your regional/team forecast calls, providing insights and recommendations for improving the team’s forecast process and output. 
• Provide your Sales Leader(s) with a calculated forecast based on deal trends and behaviors. 

What does it take to work at LastPass?

• Adopt an Owner’s Mindset: Take full responsibility for projects and initiatives, driving them from inception to successful completion. 
• Stay Inquisitive: Continuously seek out efficiencies and improvements, approaching challenges with curiosity and a proactive attitude. 
• Embrace Challenges: See every obstacle as an opportunity. Face new and unfamiliar situations with enthusiasm and determination to make an impact. 

Its great, but not required:

• Salesforce (CRM) experience is a MUST, and CPQ is a plus. 
• Experience with Gong, Clari, Outreach, and LinkedIn Sales Navigator. 
• Advanced reporting and analytical skills.  
• A ‘nerd’ of sales technology, especially the tools that enable our sellers to be more effective and efficient 
• Experience working on cross-functional projects with stakeholders from different parts of the business. 

Our compensation reflects the cost of labor across several US geographic markets. The typical base pay range for this role across the U.S. is USD $100,000 in the lowest geographic market and up to $125,000 per year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.