At Maersk, were looking for an experienced and hands-on IT Technology Associate Technician to join our Onsite Technology team. Youll be the go-to person for all IT support needs in Guayaquil, ensuring smooth operations for both office and warehouse staff. ## LI-MP1

Location: Guayaquil, Ecuador | Onsite | Supporting Office & Warehouses (250–300 users)
Schedule: Monday to Friday, 8:30 am – 5:30 pm
Contract Type: Permanent

Key Responsibilities

Provide onsite IT support to office and warehouse staff in Guayaquil, ensuring excellent service for up to 300 users.
Support and manage end-user devices, including laptops, desktops, mobile phones, printers, and AV/video conferencing systems.
Install, configure, and maintain hardware and software, including Windows OS, Office 365, and device peripherals.
Handle asset management and mobile device management, ensuring equipment readiness and inventory accuracy.
Manage network and infrastructure components (LAN, WiFi, cabling), and support troubleshooting of IP addressing and subnetting issues.
Be the point of contact for incident management, logging and following up on tickets via ServiceNow (SNOW) – prior experience in SNOW is a plus but not required.
Collaborate with global and regional IT teams, including remote support from India, to escalate and resolve complex issues.
Act as the local focal point for IT initiatives, infrastructure improvements, and testing of new IT services or developments.
Support coordination with external vendors, especially related to infrastructure (e.g., cabling, networking, conferencing setups).
Participate in regular bilingual meetings (English/Spanish) and clearly communicate technical solutions to users.
Provide VIP support and ensure high service levels for leadership and key stakeholders.
Help build IT awareness by guiding users, offering clear explanations, and delivering user-friendly solutions.

What We’re Looking For

3–5 years in IT support roles (end-user & infrastructure).
Strong technical and troubleshooting skills.
Ability to work independently with a high sense of urgency.
Fluent in written English; strong interpersonal and communication skills.
Knowledge in: Windows OS, Office 365 (MUST), LAN, WiFi. Power BI is a plus.
Patient, service-oriented, and comfortable handling recurring user requests.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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