Maersk Global Service Centres (GSC) are at the heart of our operations, with sites across 12 locations in 7 countries. We are now opening a new GSC, in Poland in Summer 2025, to support our growing customer base and commitment to operational excellence.

Our new GSC offers a great opportunity for motivated professionals to bring their skills and expertise to a dynamic environment. In this role, they can gain cross-functional, end-to-end customer support experience, engage in complex problem-solving with global colleagues, and be at the centre of our global logistics operations.

Join us on this exciting journey to deliver operational excellence through improving customer experience, optimising service delivery, and standardising operations—all while growing your career. Be part of something big!

We are looking for a 2nd line IT Support Technician passionate about delivering a friendly and robust service to their business colleagues at all levels for our brand-new office in Warszawa.

Key Responsibilities:

Provide onsite support for IT equipment, including desktops, servers, printers, and video conferencing tools.
Work with remote teams for software distribution, monitoring, and infrastructure services.
Prepare, set up, and troubleshoot PCs, mobile devices, and IT accessories.
Perform diagnostics and liaise with vendors for hardware issue resolution.
Manage asset lifecycle, keeping records updated in the centralised database.
Ensure timely resolution of incidents and meet service level agreements (SLAs).
Document processes and contribute to service improvements.

We Are Looking For:

A proactive and organised IT professional with strong problem-solving skills.
A service-oriented individual with excellent communication and interpersonal abilities.
A team player who can also work independently with minimal supervision.
Someone with strong time management and prioritisation skills.
A person committed to delivering high-quality IT support and customer service.

Required Experience & Skills:

Good desktop knowledge - Windows 10 \ VPN \ Citrix.
Good knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems, and connectivity (LAN, Wi-Fi, Bluetooth).
Good knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, and external drives.
Microsoft Office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio).
Able to do basic setup of mobile devices like iOS devices, Android devices, etc.
Good understanding of IT infrastructure components.
Basic network troubleshooting skills.
Knowledge of Active Directory.
Knowledge of an IT Service Management application such as Service Now.
Basic knowledge of AV equipment (meeting room).

Language skills:

Fluent in English and Polish (min B2)

Start date: ideally mid-May 2025 or June 2025 at the latest.

Seniority: mid-level, up to 5 years of experience.

Location: mainly onsite from the office in Warszawa (centrally located).

Please apply with your CV in English. No Cover letter is needed.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.