NERA Economic Consulting
8 days ago
Oliver Wyman - Assistant EA Manager- Raleigh, NC Raleigh - 1 Glenwood
NERA Economic Consulting
Company:
Oliver WymanDescription:
About Oliver Wyman
Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies.
Visit our website for more details about Oliver Wyman: www.oliverwyman.com
Job Overview:
Reporting to the Senior Executive Assistant (EA) Manager, the Assistant EA Manager is responsible for managing a small team of Executive Assistants (EAs), and helps to gather feedback and deliver training to the entire EA team. The role requires communicating with key clients (Partners, Principals, VPs and Support Professionals) on a regular basis to gather feedback on business and service needs and to work closely with the Regional EA Management team to develop and refine the service offering while improving efficiencies and processes. This position will also provide administrative support to Partners/Principals.
This role is a full-time 40 hours per week role. This position will be based in our Raleigh, NC office. You will primarily work remotely though will be required periodically to go into the office for meetings, trainings and other community-building activities as needed.
Key Responsibilities:
Management
Manage small team
Assist EAs with individual annual performance goal setting
Participate in mid- and end-year review discussions for the EAs. Solicit feedback from supported Partners to address potential performance challenges and to improve service provided
Work with the EA Management team to calibrate performance ratings
Help with creating positive and collaborative team dynamics
Be the team’s first point of contact for conflict resolution
Collaborate with Regional EA Management Team and local office leadership on process enhancements to improve efficiencies and capacity management
Occasional involvement in special projects for EA Department
Occasional involvement in special projects involving regional coordination such as training, teambuilding, etc.
Recruitment
Recruit and train new EAs
Integrate newly hired EAs into the workflow of the team
Training
Coordinate training schedule of new team members with EA Management Team and Local Training Coordinator.
Revise new hire training in collaboration with the EA Management Team and Local Training Coordinator based on new hire feedback
Identify skills/learning gaps for the entire EA team and determine new training modules to be developed
Meet regularly with EA Management Team and Local Training Coordinator to review training strategy, training materials and amend based on identified gaps/direct feedback
Daily administration, Partner support and client development
Act as a role model EA for Partners, Principals or SPs
Coverage for the team when EA Coverage is not available.
Maintain diaries, schedule internal and external meetings, conference calls, video conferences, communicate with clients and infrastructure staff as appropriate
Coordinate travel and accommodation, book cars, rail tickets, etc.
Prepare letters, proposals and other documents
Prepare monthly timesheets and expense reports for each assigned individual
Assist with greeting clients, booking and setting up meeting rooms and organizing catering
Provide business development and CRM support
Experience Required:
5+ year of working experience and/or 1-3 years’ experience as EA
Previous people management/supervisory experience required
This role may require occasional travel and flexibility to accommodate additional in-office days, as needed
Experience in working in high pace environment with many demands from various stakeholders
Attributes
Firm but fair
Mature and calm
Respect of confidentiality around HC issues
Collaborative and team player
Problem solver
Strong service focused
Excellent communicator and negotiator
Strong listening skills
Self-starter
Able to prioritize and juggle several tasks at once
Comfortable with change
Familiar with local labor laws
Skills
Advanced knowledge of email systems (Outlook preferred), Microsoft Office