Vice President, Operations (Cloud, SaaS)

 

About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.

Summary 

The Vice President of Operations (Cloud, SaaS) at MasterControl is responsible for leading and managing the company’s cloud infrastructure, SaaS operations, DevOps practices, and technical operations (TechOps) to ensure reliability, scalability, and security. This role involves strategic planning, team leadership, and close collaboration with cross-functional teams to deliver high-quality SaaS solutions that meet customer needs and drive business growth.

Key Responsibilities:

• Cloud Infrastructure: Design, implement, and manage cloud infrastructure; develop cloud strategy.
• SaaS Operations: Manage daily operations, ensure high availability and performance.
• DevOps: Lead implementation of DevOps practices, foster collaboration between development and operations.
• Technical Operations: Oversee network management, system administration, and IT support.
• Team Leadership: Build and mentor high-performing teams across all areas of responsibility.
• Strategic Planning: Develop and execute strategies aligned with company goals.
• Cross-Functional Collaboration: Partner with other departments to ensure successful delivery of SaaS solutions.
• Risk Management and Compliance: Maintain security and compliance programs.
• Incident Management: Lead processes for addressing service disruptions.
• Observability and Monitoring: Implement strategies for system performance visibility.
• Developer Experience: Enhance workflows and collaboration between Ops and Dev teams.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; advanced degree preferred.
• 10+ years of experience in Cloud, SaaS, DevOps, and TechOps operations, with a proven track record of success in senior leadership roles.
• Extensive experience with cloud platforms such as AWS, Azure, or Google Cloud, and a strong understanding of cloud architecture and services.
• Deep knowledge of SaaS operations, including monitoring, incident management, and performance optimization.
• Strong understanding of DevOps practices, tools, and methodologies, including CI/CD, automation, and infrastructure as code.
• Experience with technical operations, including system administration, network management, and IT support.
• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
• Excellent strategic thinking, problem-solving, and decision-making abilities.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.

 

Why Work Here?

## WhyWorkAnywhereElse?

MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it ## TheBestTeamOnThePlanet.

We work hard to develop and challenge our employees skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say ## WhyWorkAnywhereElse?

MasterControl could be your next (and last) career move!

Here are some of the benefits MasterControl employees enjoy:

• Competitive compensation
• 100% medical premium coverage (yes, you read that right!)
• 401(k) plan with company match
• Generous PTO packages that increase with tenure
• Schedule flexibility
• Fitness clubs (you get paid to have fun and be active!)
• Company parties and employee recognition programs
• Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
• Onsite physician and massage therapist
• Innovation center and gaming rooms at the office
• Dental/vision plans
• Employer paid life insurance policy
• Much, much more!

Applicants must be currently authorized to work in the United States on a full-time basis.

The US base salary range for this full-time position is $280,000 - $300,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact MCTalent@MasterControl.com or call (801) 942-4000 and ask to speak with a member of Human Resources.

Equal Opportunity Employer, including disability and protected veteran status