May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.

Job Summary

The Support Engineering Team ensures the continued safe and autonomous operation of the May Mobility fleet as well as aiding the autonomy team to advance our roadmap. The role of the Autonomy Support Engineers (ASEs) is to develop a broad expertise across the entire vehicle system and play a critical role as the first line of defense for remote debugging, investigating problems, and tracking issues within the fleet. The ASEs also contribute to ongoing development work through analysis of vehicle testing and curation and maintenance of vehicle datasets.

Within this team, the Autonomy Support Engineer II will play a crucial role in validating the safety and functionality of our autonomous vehicle systems through comprehensive event review. They may also create simulation scenarios that help evaluate system functionality. This role is responsible for assigning observable cause for issues from the field in order to support the efforts of our Release team, Operational sites, and Autonomy Engineers. It is the team of Autonomy Support Engineers and Autonomy Support Analysts that triage the most important issues and bring them to the Autonomy development teams for resolution.

For this role, the candidate would work remotely most of the time with reliable internet access and no limit on data upload/download quantity.

Essential Responsibilities

Investigate reported fleet issues for observable cause, track and categorize common issues, and escalate when necessary to the Autonomy Software Engineering teams, which includes extensive reviewing of logged events from our Autonomous vehicles
Help build the company’s knowledge base for site staff and other Autonomy Support Engineers
Curate and manage datasets for Autonomy software development
Analyze testing data to assist in Autonomy software development
Aid in early autonomy software testing either through on-vehicle experience or simulation scenario development
Provide insights and patterns for cases that are preventing autonomy and escalate as necessary

Skills and Abilities

Discretion and integrity when handling confidential or sensitive information
Ability to understand and relate to the agile startup and engineering mindset
Strong analytical and technical skills
Strong written and verbal communication skills
Proven ability in troubleshooting, keen attention to detail
Ability to see patterns in data and log review to classify similarities and differences in cases
Ability to ask critical questions and dig deeper than just the obvious answer
Proficient with Linux scripts and terminal usage
Ability to compose technical documentation such as how-to and debugging guides
Comfortable continuously learning new softwares and workflows
Able to work independently with minimal supervision

Qualifications and Experience

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Required

Bachelor’s degree in a technical field (preferred); however, some college experience or similar relevant career experience is acceptable
At least 3 years of relevant experience
Strong analytical and technical skills
Strong written and verbal communication skills
Proven ability in troubleshooting, keen attention to detail
Ability to see patterns in data and log review to classify similarities and differences in cases
Ability to ask critical questions and dig deeper than just the obvious answer
Basic to Intermediate Python coding skills
Proficient with Linux scripts and terminal usage
Basic to Intermediate C/C++ skills for for debugging and code analysis
Understanding of BI Tools (e.g. AWS Quicksight, Tableau, Looker, Plotly Dash)
Understanding of SQL
Ability to compose technical documentation such as how-to and debugging guides
Comfortable continuously learning new softwares and workflows
Able to work independently with minimal supervision

Desirable

Intermediate to Advanced Python coding skills
Intermediate to Advanced C/C++ skills for debugging and code analysis
Basic to Intermediate level SQL experience
Experience working with autonomous vehicles
Familiarity with a start-up environment and pace of business
Experience analyzing, evaluating and transforming data from multiple sources
Basic to Intermediate level BI Tool experience (e.g. AWS Quicksight, Tableau, Looker, Plotly Dash)
Familiarity with Applied Intuition simulation software suite is a plus

Physical Requirements

Standard office working conditions which includes but is not limited to:

Prolonged sitting
Prolonged standing
Prolonged computer use
Potential for occasional work outside of normal business hours

Travel required? - Minimal: 0-20%

Benefits and Perks

Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate!
Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
Rich retirement benefits, including an immediately vested employer safe harbor match.
Generous paid parental leave with immediate eligibility as well as a phased return to work.
Flexible vacation policy in addition to 18 paid company holidays.
Total Wellness Program providing numerous resources for overall wellbeing

Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.

Want to learn more about our culture & benefits? Check out our website!

May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.

Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.