We anticipate the application window for this opening will close on - 6 Dec 2024

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Are you a passionate, dedicated, and motivated Program Manager looking for a new challenge? As the Service Program Manager, you will manage a variety of complex projects and programs to deliver on key business strategies and initiatives. You will work across functions, departments, business units, and geographies utilizing project management and program leadership skills to shape our business. You will become an integral part of the Service organization driving key initiatives to increase both internal and external customer satisfaction.

Be a leader and innovator, while becoming part of the Medtronic family.

This hybrid position is designed to combine the flexibility of remote work with the collaborative benefits of in-person engagement. We require applicants to be in the office at least once a week to foster team connection, encourage collaboration, and maintain a strong company culture.

This role is designed for hybrid work model ( we would prefer local applicants, as we are not considering relocation for this position). Open to remote.

As the Service Program Manager you will manage projects and programs by:

Applying strong project management and program leadership skillsets to plan, initiate, monitor, track, and ultimately deliver service-related projects and programs.
Lead cross-functional teams for Service projects and programs for the Robotic Surgical Technologies (RST) operating unit, with a particular focus on business process improvement and development of Service-wide systems and mature cross-functional partnerships.
Providing service design input on new product development projects.
Developing and implementing global service strategy for existing and new products.
Developing and implementing processes across Service to standardize and drive consistency.
Partnering with cross-functional, global teams to define, implement, and monitor processes and systems to improve service delivery for both internal and external customers.
Conveying, driving and escalating project statuses, issues, and successes through effective communication with team members, stakeholders, and upper management.
Effectively meeting milestones and deadlines in an autonomous environment.
Becoming a service business expert and apply that knowledge to educate and mentor others.
Applying broad business acumen, including financial modeling, ROI, and other cost/benefit tools.
Learning and applying a strong understanding of the Service business, products, and clinical applications.
Learning and applying a strong understanding of Medtronic Service strategies and a solid general business understanding to drive business growth objectives.
Leading and participating in continuous improvement activities across the Service organization.
Enforcing quality standards within every project and all day-to-day activities.
Willingness to work with global partners which may result in adjusted work schedule.
Ability to travel up to 25%

Must Have: Minimum Requirements

Bachelors degree required
Minimum of 5 years of relevant experience, or Advanced degree with a minimum of 3 years of relevant experience

Nice to Have

PMP Certification (or ability to attain within 1 year)
3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines
Strong written and verbal communication skills
Microsoft Excel expertise (functions, expressions, pivot tables, formulas, data sets)
3+ years of experience leading diverse and complex projects and programs
Independent thinker with the ability to take both a commercial and operational view of complex situations
Ability to solve highly complex problems across multiple business functions

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$113,600.00 - $170,400.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.