We anticipate the application window for this opening will close on - 27 Nov 2024

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives.  CRM seeks candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice and taking action.

Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management. Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.

A DAY IN THE LIFE - POSITION RESPONSIBILITIES:

Technical Support

Successfully completes CRM Field Technical Training – including online and field-based training

Performs checks/interrogations of all CRM medical device systems post sign-off

Supports implants of all CRM products post sign-off

Provides on-call support as needed on evenings and weekends post sign-off

Provide troubleshooting support as requested

Operational Support

Assures completion of patient registration and any other required hospital documentation

Helps manage consignment inventory and trunk inventory once obtained

Provides additional inventory support to meet customer needs

Maintains software on programmers throughout the district as directed

Assists with managing daily coverage logistics as needed

Educational Support

Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed

Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off

Sales Support

Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRHF products and solutions offer value to the customer

Assists with obtaining customer POs throughout the quarter

Has a basic understanding of the competitive landscape

Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives

Ongoing Technical Development

Stays up to date on new products, solutions and patient management offerings

Completes all assigned training in a timely manner

Performs other related duties as assigned

MUST HAVE - MINIMUM QUALIFICATIONS:

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

High School Diploma PLUS a minimum 8 years of work experience in an EP, Cath Lab setting, or sales or service in a cardiac device company -OR-

Associate degree PLUS a minimum total 6 years of work experience in an EP, Cath Lab setting, or sales or service in a cardiac device company -OR-

Bachelor’s Degree PLUS a minimum of 4 years of work experience in an EP, Cath Lab setting, or sales or service in a cardiac device company

NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:

Thorough working knowledge of medical terminology and the medical device industry

Proven ability to build/maintain positive relationships with peers and colleagues across organization levels

Strong work ethic in accomplishing objectives of the position

Expertise with Microsoft tools and other applications (i.e., SalesForce.com)

Ability to meet vendor credentialing requirements

Excellent customer service skills

Excellent interpersonal, written/verbal communication skills

Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):90,000

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.