Mysten Labs believes that decentralized and open protocols are the bedrock of the internet of value. This is why at Mysten Labs, we are creating foundational infrastructure to accelerate the adoption of decentralized protocols based on blockchain technologies.

This person will be in charge of defining and implementing processes and procedures for IT Management. Managing devices, access control and enterprise networks using several resources, tools, and best practices. They will work directly with the Security and Engineering teams to determine proper ways to protect Mysten assets.

This role is for an active person who is able to coordinate with other teams and people across the company to improve our current practices. To succeed the candidate will need to be hands-on, have an eye to detail, focusing on enhancing and strengthening our security controls and best practices.

Qualifications:

4+ years experience in systems, networking, or security administration and experience in client-facing IT Help Desk role with demonstrated track record of excellence and increasing responsibilities

You are an enthusiastic self-starter with strong problem-solving skills
This role requires flexibility and the ability to work in a rapidly changing environment
The ideal candidate will have a wide breadth of knowledge across a variety of technical disciplines such as networking, infrastructure, cybersecurity, systems administration, SaaS applications, endpoint management, etc
The candidate should also have the ability to become a domain specialist in any one particular topic as the needs of the business dictates
You know how to troubleshoot and diagnose effectively using your written word in a tone that is friendly and empathetic
You carry this same demeanor into a video call when the situation calls for it
Growth mindset, tech-native, resourceful, optimistic and proactive attitude, always willing to serve in any situation
Exceptional communication skills, both verbal and written
Ability to work effectively within the most senior levels of the organization
Aptness to prioritize and execute tasks in a high-pressure environment
Experience managing large projects with multiple stakeholders and vendors (new systems implementations, new office build-outs, etc)

Strong general troubleshooting skills to diagnose, identify, and resolve technical issues

Strong MacOS and Windows skills are required

Responsibilities:

This role will ensure the stability, integrity, and efficient operation of the information systems that support core interpersonal functions
It will also deliver a full spectrum of IT support to the firm
Deliver a first-class, white-glove customer service experience for everyone who interacts with or within the technical systems of the firm
Troubleshoot and resolve tier 2 IT requests across the entire organization up to and including our Founders
Mentor and provide guidance to our junior team members
Collaborate with the onsite IT Team Members as a conduit to supporting the end users when resolving issues
Coordinate the firms SaaS application infrastructure
Craft and deploy new applications and improvements to existing applications, software, and operating systems
Manage on/offboarding process of firm employees
Configure, maintain, troubleshoot & repair all office computers, equipment & peripherals (with an emphasis on Apple products)
Support all LAN/WAN networking infrastructure including maintenance, upgrades, migrations, and implementation.etc
Monitor networks and systems for security vulnerabilities, malicious/suspicious behavior, availability and performance
Implement security standard methodologies across all systems and make recommendations for constant improvement to the firms cybersecurity posture
Manage open projects and tasks using the IT Teams project management software
Document existing and ongoing changes to all the systems and infrastructure
Update and publish documentation and knowledge base articles
Drink from the firehose: you will learn new technologies, understand new workflows, and build new technical skills
Ability to reprioritize constantly is critical to succeed in this role

Our team is remote first and we are hiring across the world. Here at Mysten Labs, you’ll be joining a world-class team with tremendous growth potential as we bring the next billion users to web3. We raised a $300M Series B round from top Silicon Valley led venture funds like Jump Crypto, Andreessen Horowitz (a16z), Binance Labs, Redpoint, Lightspeed, Coinbase Ventures, Electric Capital, Standard Crypto, NFX, Slow Ventures, Scribble Ventures, Samsung Next, Lux Capital, among other investment firms and strategic partners. Come join us and build the future of web3!