Mgr, Inside Sales

POSITION SUMMARY:

The Inside Sales Manager is a senior level commercial position responsible for strategically leading the Inside Sales Team. As the team leader, the Inside Sales Manager is accountable to develop inside sales strategies and tactics to support the outside sales team and grow our customer base. The team assesses and handles inbound lead calls, makes outbound sales and customer retention calls, and gathers critical sales opportunity information to pass to the field sales team. Working closely with field sales management colleagues, the Inside Sales Manager leading the Inside Sales Representatives, will develop and implement action plans to increase the customer base, maximize sales revenue and increase market share by demonstrating commitment to surpass our customers’ expectations. 

PRIMARY RESPONSIBILITIES:  

• Oversee daily activities performed by the Inside Sales Team and support all escalations, driving each member toward expected weekly, monthly and quarterly goals through regular coaching and 1:1s.

• Collaborate with Marketing and Sales teams to develop and execute on quarterly call campaigns.

• Coordinates budgets, organizing and implementing sales strategies, and is responsible for achieving overall sales objectives.

• In conjunction with marketing and sales management, develop new product scripts and advanced qualifying questions for call campaigns.

• Maintain and develop Inside Sales processes, lead generation, and quarterly project planning, to establish an approach for successful solution selling.

• Develop and publish weekly/monthly performance dashboard reports for each Inside Sales Representative utilizing data captured through CRM module activity details and call metrics.

• Prepare and present quarterly analysis to Senior Management on Inside Sales Team activities related to bookings, lead generation, meeting and quote opportunities.

• Create monthly project summary to share with stakeholders, providing project details such as project overview, starts/end dates, number of sites to call, and setting appropriate metrics to evaluate results.

• Influence internal and external stakeholders, such as members within Sales Administration Management, C-level, and Marketing, to help remove obstacles and support goal achievement of the Inside Sales Team.    

QUALIFICATIONS: 

• Bachelor’s degree from an accredited institution required.

• 2+ years of inside sales management experience.

• 2+ year of sales experience Computer proficient in Microsoft software applications (Word, Excel, PowerPoint) and proficiency with Sales Automation tools.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Sales coaching and strong relationship building skills.

• Possesses excellent oral communication/interpersonal skills.

• Ability to develop and grow customer relationships to secure future and recurring business.

• Must be able to drive sales growth and achieve team goals.

• Enthusiasm for working with a professional selling team.