Are you passionate about transforming healthcare and building powerful partnerships? Netsmart is looking for a dynamic Client Health and Growth Strategist to join our innovative team! In this role, you will be responsible for driving client health and growth strategies through proactive collaboration with relationship owners of existing and prospective clients, as well as Business Unit leaders. The Community Strategist helps shape our strategic vision amid constant industry changes, providing insights and thought leadership to both internal stakeholders and external clients. This position requires translating client needs into actionable solutions by improving workflows within the Care Record, with a goal of enhancing client engagement and addressing operational challenges. Key to success will be fostering deeper client relationships and identifying growth opportunities through continuous engagement and workflow innovation.

Responsibilities

Engage with specific clients to develop and grow our partnership through executive relationship development, strategic planning, and demonstrating industry leadership.

Understands key market dynamics that are influencing our clients strategies, including major regulatory and funding programs or changes, such as the CCBHC program.
Collaborate with Product Management and Engineering to ensure our solutions are aligned to industry and client needs.
Participate in or lead initiatives that enhance Netsmart’s approach, processes, and tools for developing and maintaining strong, healthy partnerships with our clients.
Lead or support health improvement initiatives for specific clients which may include leading cross-functional efforts to resolve specific needs or issues.

Act as a subject matter expert on Behavioral Health topics in client facing settings, such as client webinars, conference presentations, or user group sessions.

Communicate confidently Netsmarts overall guiding principles and strategic imperatives, solution offerings, technology, and consulting services and how they relate to provide total client value.

Cultivate relationships that include C-Level client leaders to ensure the health and growth of client relationships.

Collaborate across sales, professional services, hosting and operations teams to bring the right resources to the client alignment effort

Proactively identify trends that impact client health, develop strategies to address, and communicate back to internal and external stakeholders

Qualifications

Required

Bachelors degree or equivalent relevant work experience
At least 5 years’ health and human services work experience
At least 3 years’ experience with EMR or healthcare technology services and solutions
Effectively collaborate and communicate with all levels of management and cross-functional teams.
Experience leveraging service-delivery for long-term clients
Strong interpersonal skills with outstanding relationship building skills.
Capable of developing and delivering content/presentations to drive thought leadership, solution value, or other relevant content
Proactive in nature, opting to take charge rather than waiting for prompting
Capable of managing multiple projects, across multiple clients at once

Preferred

At least 3 years’ experience with behavioral health or post-acute industry groups
Salesforce CRM experience
Experience in making regulatory requirements consumable for clients and associates

Expectations

Up to 40% travel
Proficient in Microsoft Office Suite

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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