The Director of RCM Client Success will oversee and enhance the client success center, ensuring it aligns with the broader goals of Revenue Cycle Management (RCM). The ideal candidate will possess proven leadership experience in billing operations, training, and quality assurance, with a strong emphasis on process improvement and team development. This role demands the ability to work collaboratively across the organization to create and deliver effective associate development programs, client training, client assessments, new client onboarding, and the implementation and maintenance of departmental systems and software, all aimed at boosting operational efficiency. A collaborative, team-oriented approach is crucial for success, as the Director will play a key role in improving both client outcomes and the overall performance of the organization.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Working with Operations Manager, develop associate performance metrics for revenue cycle processes
Supervises managers and team leads and coaches them to provide direction and guidance to associates
Fosters a team environment through training, recognition / evaluation, and in-service education which produces optimum work habits.
Analyze client workflows and make recommendations for best practice operational efficiencies
Assist in marketing solution offerings to new and existing clients
Assist operations manager with client escalations as they arise related to KPI measures and health status
Maintain an ongoing relationship with existing clients to foster new sales opportunities
Working with Senior Associate Development Partner, prioritize and direct the activities of the RCM training team to support the growth and development of the RCM associates
Oversee the Quality Assurance process, and track and report QA and productivity outcomes
Working with the Senior Project Coordinator, oversee the onboarding process for new RCM services engagements
Manage P&L and forecasting for revenue-generating assignments
Assist the RCM Coaching Delivery Managers with Client escalations by facilitating collaboration across the matrix to ensure client needs are addressed
Collaborate organizationally on overall client health improvement initiatives
Drive AlphaCollector optimization initiatives through project oversight, ensuring effective communication and prioritization across the RCM leadership organization
Develop policies and procedures for Key Performance Indicators (KPI’s)
Create monitoring processes for KPI measures

Qualifications

Bachelor’s Degree in Business or Health Care Administration desired and / or extensive relevant experience may be considered in lieu of degree
Minimum ten (10) years Revenue Cycle Management experience required
Minimum five years (5) minimum of associate management or team leadership experience.
Operations efficiency processes required
Previous experience with process improvement tools required
Excellent customer service skills
Excellent verbal and written communication skills
Knowledge of Microsoft Office products
Extended experience with Microsoft Excel required
Detailed analytical skills

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmarts Job Applicant Privacy Notice may be found here.