Nextiva
16 days ago
Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Nextiva’s Talent Acquisition (TA) team operates strategically to identify, attract, and assess top talent for the organization; bringing innovative recruiting strategies to life in order to support the growing needs of the business. Our team is comprised of forward thinking, motivated people who bring a unique way of thinking to tackle challenges.
As a Sr. TA coordinator at Nextiva, you’ll play a pivotal role in the recruitment process, ensuring a seamless experience for both candidates and internal stakeholders. You’ll collaborate closely with Recruiters, Candidates and Hiring Managers to coordinate all aspects of the recruitment life cycle from job posting to onboarding. You’re a builder who thrives in a dynamic, fast paced environment – unafraid to embrace new ideas in the pursuit of continuous improvement.
We’re not your ordinary Corporate TA team. We’re agile, action-oriented, and results driven. In a business that moves at lightning speed, we strive to be steps ahead in order to best support the business.
What You’ll Do:
Coordinate Recruitment Process:
- Create and post job listings on various job boards, company website, and social media platforms.
- Schedule interviews, coordinate interview logistics, and communicate effectively with candidates and interviewers.
Candidate Engagement and Experience:
- Serve as the primary point of contact for candidates throughout the recruitment process, providing timely updates and guidance.
- Ensure a positive candidate experience from initial contact through onboarding via phone, text, video and/or face to face interactions.
- Escort candidates to/from onsite interviews as well as provide office tours of Nextiva HQ.
- Arrange travel and accommodations for out-of-town candidates, if necessary.
- Facilitate pre-employment activities, including background checks and reference checks.
Administrative Support:
- Assist with the creation and maintenance of recruitment-related documentation and assets, including candidate communications, job descriptions, and offer letters.
- Prepare and distribute regular reports on recruitment metrics and activities.
Collaborative Partnership:
- Collaborate with cross-functional teams, including HR, hiring managers, and department heads, to support recruitment goals and initiatives.
- Participate in team meetings and contribute ideas for improving recruitment processes and strategies.
- Act as a brand ambassador for Nextiva, promoting our culture and values to prospective candidates.
- People team projects as needed.
Required Skills & Qualifications:
- 2+ years experience in Talent Acquisition, Human Resources, or Administrative Support
- Bachelors or equivalent experience preferred
- Creative writing and social media skills preferred
- Greenhouse experience preferred
- Experience with Diversity, Inclusion & Belonging (DIB) initiatives preferred
- Experience working across multiple time zones preferred
- Proactive attitude with a commitment to delivering exceptional customer service to candidates and internal stakeholders
- Collaborative style; ability to develop and maintain effective working relationships both internal and external to the organization
- Solid analytical capability; ability to exercise sound judgment; strong decision making skills
- Ability to perform with a high degree of accuracy, strong attention to detail and quality
- Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines
- Ability to take direction from multiple individuals and adapt to the work styles of others
- Ability to associate and interact with all levels of the organization
- Ability to maintain confidentiality and handle sensitive information with discretion
- Strong technical aptitude. Advanced knowledge and skills with MS office to include: Word, Excel, and PowerPoint
- Prior experience with Greenhouse or another Applicant Tracking System (ATS) preferred
Additional Requirements:
- Able to work onsite at Nextiva HQ three days a week (at times flexing down to 2 days, or up to 4 days depending on business need)
- Able to stand, walk and move around for extended periods in order to conduct office tours for prospective hires as well as escort candidates to and from onsite interviews
- Able to lift and carry items needed for onsite interview preparation and set up
- Reliable transportation & valid driver’s license for candidate experience related tasks (picking up items needed for onsite interviews, dropping off swag bags where candidates will be staying, etc.)
Nextiva Core Competencies / DNA:
- Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform.
- Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies.
- Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
- Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Insurance 💼 - Life, disability, and supplemental indemnity plans
- Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
- Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, were committed to supporting our employees health, well-being, and professional growth. Join us and build a rewarding career!
Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations! 🚀
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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