JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD

Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, were on a mission to empower traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the worlds leading financial markets with confidence.

Our growth story is nothing short of exhilarating. Over the last 20 years, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. In the last 5 years alone, our user base has grown by 400% to over 2 million users and we have become the number one rated futures brokerage worldwide.

But were not stopping there. Were constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.

So, why work at NinjaTrader? Here, youre not just part of a team; youre part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees.

Join us as we redefine whats possible in trading, advocate for our customers, and continue our journey toward becoming the worlds top retail-focused trading platform in the world.

What youll do:

The ideal candidate will have a passion for helping people and an interest in learning about the trading industry and technology. They will lean into real-time problem solving and assist customers with solutions to account or technology-related issues. This individual will work on our Client Services Team, reporting to a Team Lead-Client Services, and will respond to the needs of thousands of clients worldwide to ensure a world-class customer experience.

In this role you will:

Leverage phone and email to help resolve client support inquiries regarding their account and our platform
Assist clients with various inquiries such as account setup, technical support, troubleshooting accounts, and treasury-related items
Educate and empower customers to get the most out of the NinjaTrader product line
Become a power user of Outlook, HelpSpot, Confluence, Jira, and other productivity applications
Efficiently and accurately manage customer data using Salesforce
Collaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams
Identify and communicate emerging client needs and feature requests to management and other internal teams
Guide clients in navigating the world of commodity futures and NinjaTrader’s services
Assist management in creating and revising policies based on customer feedback
Contribute to continuous team and client experience improvements by creating knowledge articles and email templates
Regularly assist with beta testing new software updates

What youll need:

Fluency (written and verbal) in Portuguese (this role will support clients in both English as well as Portuguese)
Empathy and the ability to connect with customers while showing genuine care for their issues
Ability to explain complex information or instructions in a simple, understandable way
Strong time management skills with the ability to follow up on multiple issues and customer service requests
Excellent written and verbal communication skills
Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients

Bonus points for:

A minimum of 1 year of customer service experience, preferably in a high-volume technology company
Strong computer skills and the ability to learn complex systems quickly
Prior experience with CRM software and customer service ticketing software
Knowledge of the trading industry is a plus but not required

Compensation:

The annual salary for this role is $54,000.00 USD. In addition, this position will also receive an annual target bonus of 4%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual PTO allowance begins at 15 days per year (some positions may qualify for more) plus seven paid holidays. Additional details on our total compensation package and benefits are listed below.

Our Core Benefits Include:

Hybrid Schedule with Extra Remote Flexibility (Totalling over 55% remote time)
Generous PTO
7 Paid Holidays Annually + 5 Conditional Holidays Annually
1 Service Day Annually
401k with 3.5% Company Match
Health, Vision, Dental Coverage
Life and Disability Insurance Covered 100% by NinjaTrader
Flexible Spending Accounts for Transit and Parking
Gym Membership

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.