About The Outdoorsy Destination Network

The Outdoorsy Destination Network (ODN) is a collection of destinations that lie at the doorstep of the most awe-inspiring and popular outdoor locations in the U.S. Starting with destinations in California, Colorado and Texas. This endeavor exists to create comfort-first ways for all guests to spend time in the outdoors. The company is dedicated to transforming the quality of the guest experience in a category that has traditionally underserved the needs of modern travelers.

Named one of Fast Company’s most innovative global Travel and Hospitality companies of 2023, Outdoorsy is the leading global marketplace in outdoor travel. Launched in 2023, ODN is designed to fulfill Outdoorsy’s founding mission ‘to restore our relationship with the outdoors and each other’.

About the Role

The General Manager will oversee and direct the daily operations of the Outdoorsy Bayfield property. They will be responsible for managing all aspects of the guest’s experience from food and beverage service to maintaining housekeeping standards to retail store operations. This role will support and guide all staff with policies, standards, procedures, and regulations to ensure an exceptional guest experience and operational efficiency. This role is seeking an experienced hospitality leader that is able to engage with and motivate staff while building long lasting relationships with guests. The General Manager should have a passion for creating meaningful and positive experiences for both guests and employees.

The General Manager will report to the Director of Parks Operations. This is a full time position that requires the General Manager to be onsite during working hours.

Responsibilities

Oversee and direct a team of 3-6 staff members. Must be able to provide coaching, and create a positive work environment where employees feel empowered and motivated.
Be present onsite during working hours. The General Manager must be able to work an untraditional schedule that is built around the business’s needs. Must be available in the occurrence of after hours emergencies.
Operate the food and beverage program onsite. In charge of sourcing, ordering, and inventory management with emphasis on quality and efficiency. Produce an exceptional and consistent food and beverage service to guests.
Operate the retail store program onsite. Must keep high standards for inventory control and analysis. Able to communicate purchasing wants and needs of guests to Director of Operations.
Responsible for overseeing monetary transactions. Includes having a comprehensive knowledge of our Point of Sale system (Clover) and cash handling.
Ability to adapt to difficult situations concerning guests’ behavior. Must be able to maintain composure and de-escalate potentially harmful actions.
Key leader in achieving customer service metrics and NPS.
Manage a P&L. The General Manager is held accountable for strict maintenance of budgets set by the Director of Operations.
Responsible for market growth. The General Manager will be incentivized to hit their goals
Daily delegation and leadership to ensure that all business functions and guest services exceed expectations.
Implementation of policies, procedures, standards and regulations. Must be able to clearly communicate all expectations to employees and guests when applicable.

Qualifications

Required:

Availability to be onsite within an hour (must live within 1 hour drive of the grounds)
Minimum of 2 years of experience in Food and Beverage operations. Including but not limited to menu knowledge, food and beverage sourcing, inventory management and ordering.
Minimum of 5 years of hospitality experience
Minimum of 5 years of leadership experience managing a multifunction work force
Excellent customer service, communication and problem solving skills
Acute attention to detail and thoroughness
Excellent organizational and project management skills
Proficient in Microsoft Office Suite and Google Workspace
Refined communication skills via written, in person conversation, and remote video and audio conferencing
Ability to manage a diverse staff. You must lead with empathy, understanding, and comprehensive knowledge of each person’s job function.
Excited and passionate about working with children and families
Must have a valid driver’s license
Able to work nights, weekends and holidays as the business demands
Ability to lift 15-25 pounds
Able to be on their feet for 8 hours a day
Adhere to all company policies and procedures

Preferred:

New build construction and/or opening team experience
Newbook software proficiency
Outdoor glamping experience