Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect candidate, so we don’t look for the right fit – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

We are seeking a Program Manager to join the Americas Operations Team. This role is responsible for leading programs that drive the strategic objectives of the Americas region, with a primary focus on initiatives within our Partner Support business group. The Program Manager will collaborate with corporate and regional leaders to ensure seamless program execution and adoption. They will apply a strategic blend of project oversight, stakeholder management, and problem-solving to drive successful outcomes. Working closely with senior leadership, they will define project goals, establish timelines, and ensure timely and effective delivery.

Additionally, this role will play a key part in maintaining the team’s operational rhythm, supporting leadership meetings, team communications, and stakeholder updates. As communication is central to the role, the Program Manager will craft executive presentations, translate complex data into meaningful insights, and facilitate alignment across regional and global teams. Success in this position requires strong leadership, cross-functional collaboration, and a proactive approach to program execution, ensuring initiatives are well-planned, effectively executed, and continuously optimized for impact.

Essential Responsibilities:

Program Strategy & Execution
- Own and drive end-to-end program execution, ensuring alignment with the Americas region’s strategic goals and Partner Support business group initiatives.
- Define clear objectives, success metrics, and implementation plans for new programs and initiatives.
- Identify and implement process improvements to enhance efficiency and program effectiveness.
Stakeholder Engagement & Communication
- Build and maintain strong relationships with corporate and regional stakeholders, ensuring alignment across teams.
Provide regular, data-driven updates on program progress, risks, and impact to senior leaders.
Prepare leadership reports, business presentations, and communication materials that translate complex information into actionable insights.
Project & Change Management
- Develop and maintain project plans, tracking deliverables, milestones, and dependencies.
- Work cross-functionally to ensure timely execution and adoption of key initiatives.
- Implement change management strategies to facilitate smooth rollouts and long-term sustainability of programs.
Operational Support & Performance Measurement
- Participate in leadership meetings, providing updates on active projects and strategic initiatives.
- Develop and manage dashboards, reports, and performance tracking tools for ongoing program evaluation.
- Conduct post-implementation assessments to measure success and identify areas for continuous improvement.
Risk Management & Problem-Solving
Proactively identify risks, challenges, and roadblocks, implementing mitigation strategies as needed.
Drive issue resolution by collaborating with cross-functional teams and escalating concerns when necessary.
Foster a problem-solving culture, leveraging data and insights to make informed decisions.

Ideal Skills, Experience, and Competencies:

5+ years of program or project management experience.
10+ years of experience in a support role, preferably within SaaS applications in the IT services space.
PMP/ITIL Certification or equivalent.
Experience leveraging data and metrics to drive operational improvements and decision-making.
Proven experience managing end-to-end project development, execution, and leadership reporting.
Strong understanding of customer support processes, best practices, and methodologies.
Hands-on experience with ServiceNow, Salesforce, and Atlassian Jira.
Experience with Customer Effort Score (CES) and swarming/team-based support models.
Strategic problem-solving and critical thinking abilities.
Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.
Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities effectively.
Proven track record in driving improvements in customer support operations and performance.

Required Behaviors:

Compassionate Candor—We aim to assist others with candid, actionable feedback.
Seek to Understand—Be open, curious and committed to learning.
We Before Me—Actively collaborate and seek out diverse perspectives to ensure a win for Team Pax8.
Do What You Say—Take ownership and honor your commitments; prioritize and deliver.
Light Up Learning—Be brave and try new ideas; be vulnerable and share your failures so everyone can learn from our mistakes.
Driven by Passion—Connects personal passion to Pax8 mission, resilient in face of adversity and uncertainty in pursuit of mission.

Required Education & Certifications:

B.A./B.S. in a related field or equivalent work experience.

Compensation:

Qualified candidates can expect a compensation range of $99,000 to $125,000 or more depending on experience.

Expected Closing Date: 02/28/2025 (Please note: The date listed is the expected closing date for this job posting, not the date by which the role will be filled.)

*** Colorado law requires an estimated closing date for job postings. Please dont be discouraged from applying if you see this date has passed ***

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups

Pax8 is an EEOC Employer.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

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