Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect candidate, so we don’t look for the right fit – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

The Solutions Engineer L1 is a vital part of the partner journey. They focus on pre-sales product demonstrations and post-sales onboarding/implementation with partners. By ensuring partners are fully knowledgeable and comfortable with products, the Engineer L1 helps reduce overall partner churn. They speak with partners regularly for an estimated five (5) hours a day via phone calls. Although it may be higher, the Engineer L1 has complete technical knowledge on two (2) to four (4) products. They are the technical expert in supporting partner needs through an unpredictable configuration process.

Essential Responsibilities:

Conduct product demonstrations that articulate the technical and organizational value of a solution
Drive initial configuration and architecture guidance for unique customer environments
Assist partners with proof-of-concept deployments and respond to Requests for Information (RFI) and Requests for Response (RFR)
Work closely with Sales to advance a sales cycle, handle objections, and function as a subject matter expert for a particular product-set
Present in-person and remote training sessions for Sales teams and our partner community
Act as the eyes and ears for vendor products by collecting feedback from partners on new features and suggestions for improvement
Complete relevant Learning Management System (LMS) courses

Ideal Skills, Experience, and Competencies:

At least two (2) to three (3) years of relevant work experience
Ability to clearly communicate technical information and concepts in layman’s terms
Ability to autonomously manage ambiguous situations
Strong interest in learning new and challenging platforms
Technical skills combined with significant social prowess
Genuine passion for customer service and an ability to troubleshoot deployments in an unknown ecosystem
Ability to identity and learn new technology and skills without explicit guidance
Ability to own difficult situations and follow through to completion

Required Education & Certifications:

B.A./B.S. in related field or equivalent work experience
MTA Cloud Fundamentals, Microsoft MS100, MS101, CompTIA A+, Security+, Network+ certifications preferred

Compensation:

Qualified candidates can expect a compensation range of $54,000 to $67,000, or more depending on experience.

Expected Closing Date: 12/26/2024

## LI-Remote ## LI-SO1 ## BI-Remote

*** Colorado law requires an estimated closing date for job postings. Please dont be discouraged from applying if you see this date has passed ***

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups

Pax8 is an EEOC Employer.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

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