about 1 month ago

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Technical Support Engineer I- Infrastructure

$50k - $50k

Pax8

AmericasRemoteUSNorth America
Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and  high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best. 
 
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect candidate, so we don’t look for the right fit – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment. 

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.  

As our Tech Support Engineer I - Infrastructure, youll be on the frontlines of ensuring our partners success by providing top-tier technical support for Microsoft Azure services and other leading cloud solutions. Youll be the go-to expert, helping our partners navigate and resolve their technical challenges, ensuring they get the most out of their cloud investments.

What You’ll Do Every Day:

  • Be the hero our partners need by responding swiftly and professionally to their technical inquiries via phone, web submissions, and email.
  • Empower our partners by educating them on supported technologies, diagnosing issues, and guiding them toward solutions that foster self-sufficiency.
  • Take charge of your cases, prioritizing based on issue severity, and keep our partners informed every step of the way, ensuring timely and effective resolutions.
  • Collaborate closely with our sales teams to provide a seamless support experience that leaves our partners feeling well cared for.
  • Stay ahead of the curve by participating in regular training sessions, ensuring youre always up to date on the latest technologies and best practices.

What You Bring to the Table:

  • Experience: At least 2 years in technical support, with a solid grasp of Azure services, including Virtual Desktops, networking, VPNs, and more.
  • Skills: Problem-solving is your superpower, and you can quickly adapt to new environments. Communication? You’ve got that covered too, both in writing and speaking.
  • Growth Mindset: Youre always eager to learn, experiment, and grow, whether it’s mastering new technologies or finding innovative ways to tackle challenges.
  • Collaboration: Teamwork makes the dream work, and you thrive in collaborative environments.
  • Organization: Your time management skills are on point, ensuring you handle multiple priorities without breaking a sweat.

Your Journey to Success:

  • Within 90 Days: You’ll have mastered our support processes and be confidently handling basic to intermediate Azure-related inquiries.
  • Within 6 Months: You’ll be a trusted advisor to our partners, resolving complex issues and contributing to knowledge-sharing sessions.
  • Within 1 Year: You’ll have made significant contributions to our support strategy, helping refine processes, and potentially mentoring new team members.

Required Education & Certifications:

  • A B.A./B.S. in a related field or equivalent experience is required.
  • Bonus points if you have certifications like Microsoft AZ-900, AZ-104, AZ-140, or Nerdio-100.

Compensation:

  • Qualified candidates can expect a salary beginning at $50,000 or more depending on experience

Expected Closing Date: 08/30/2024

## LI-Remote ## LI-AG1 ## BI-Remote ## DICE-A

*** Colorado law requires an estimated closing date for job postings. Please dont be discouraged from applying if you see this date has passed ***
 
*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
  • Non-Commissioned Bonus Plans or Variable Commission
  • 401(k) plan with employer match
  • Medical, Dental & Vision Insurance
  • Employee Assistance Program
  • Employer Paid Short & Long Term Disability, Life and AD&D Insurance
  • Flexible, Open Vacation
  • Paid Sick Time Off
  • Extended Leave for Life events
  • RTD Eco Pass (For local Colorado Employees)
  • Career Development Programs
  • Stock Option Eligibility
  • Employee-led Resource Groups
 Pax8 is an EEOC Employer.
Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.