Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect candidate, so we don’t look for the right fit – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

Do you have a deep understanding of Azure billing and enjoy resolving complex usage issues? If you’re experienced with Azure Cost Manager and arrears-based billing models, Pax8 is looking for an Azure Billing & Usage Investigation Specialist L2 to join our team!

What You’ll Do Every Day:

Resolve advanced IAAS UI escalations, with a focus on Azure billing and usage scenarios.
Work closely with our internal development team to address arrears-usage issues and ensure they are resolved efficiently.
Act as an escalation point for high-conflict scenarios, ensuring clear and effective communication throughout the resolution process.
Proactively create and update knowledge-based articles to ensure your team has access to the latest resources and troubleshooting methods.
Oversee project management tasks, maintain team accountability, and advocate for continuous improvement in workflows.
Collaborate with leadership to identify and address pain points, driving productive solutions that benefit the entire team.

What You’ll Bring to the Table:

1-3 years of relevant experience in Azure Cost Manager (ACM), with a strong understanding of month-over-month billing trends.
Expertise in arrears-based billing models and how they affect usage patterns.
Familiarity with AWS or other cloud cost filtration methods.
Proven ability to handle escalations, manage technical challenges, and communicate effectively with both internal teams and external vendors.
Strong organizational skills, with a track record of maintaining clear, accurate documentation in ticket workflows.

What You’ll Achieve:

Within 90 days, you’ll be proficient in our escalation workflows, have resolved key Azure billing issues, and contributed to our knowledge base.
By 6 months, you’ll be leading key billing investigation projects, mentoring teammates, and improving our processes for addressing arrears-based issues.
By 1 year, you’ll be recognized as an expert in Azure billing investigations, having established best practices that reduce escalations and improve partner satisfaction.

Who You Are:

You have a strong problem-solving mindset and work well in high-pressure situations, particularly in resolving billing and usage escalations.
You are detail-oriented, with a focus on providing organized, clear solutions to complex billing challenges.
You are proactive about staying informed and helping others by sharing knowledge and supporting your team’s success.

Education & Certifications:

Bachelor’s degree in a related field or equivalent work experience.
2-3 related certifications (Azure, AWS, or similar) preferred.

Compensation:

Qualified candidates can expect a compensation range of $57,000 to $71,000 or more depending on experience.

Expected Closing Date: 11/22/24

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At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups

Pax8 is an EEOC Employer.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

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